Patient Concierge Coordinator

WE ARE INSIGHT

At Insight Hospital and Medical Center
- Chicago, we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents, to build a full-service community hospital in the Bronzeville area of Chicago; creating a comprehensive plan to increase services and meet community needs. With a growing team that is dedicated to delivering world-class service to everyone we meet, it is our mission to deliver the most compassionate, loving, expert, and impactful care in the world to our patients.

Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you would like to be a part of our future team, please apply now!

Short

Summary:

The concierge coordinator is responsible for providing outstanding customer service to patients and visitors of the hospital. This includes connecting patients to resources, scheduling appointments, and providing patients comfort, whether that's an extra blanket or listening ear.

These duties are to be performed in a highly confidential manner, following the mission, values, and behaviors of Insight Hospital and Medical Center. Employees are further expected to provide a high quality of care, service, and kindness toward all patients, staff, physicians, volunteers, and guests.

Job

Duties & Responsibilities:

* Schedule patient appointments with primary care and specialist physicians

* Connecting patients with resources they need (Medicaid, food stamps, etc.)

* Greeting and welcoming patients with a smile and ensuring patient acre satisfaction is at 99%

* Comforting patients by anticipating patients' anxieties and answering patients' questions

* Recording and collecting patient information for follow-up appointments

* Protecting patients' rights by maintaining the confidentiality of personal and financial information, HIPPA compliancy

* Extending excellent patient care to ensure patient comfort and satisfaction

* Shift is 11:00 a.m.

-7:00 p.m., with alternating weekends

* Full time position

Requirements:

* High School Diploma required

* Good oral/written communication skills required

* Good ability to read work orders and/or receive verbal instructions required

* SMILE

* Excellent customer service

Insight Employees are required to be vaccinated for COVID-19 as a condition of employment, subject to accommodation for medical or sincerely held religious beliefs.

Insight is an equal opportunity employer and values workplace diversity!