Operations Coordinator Physicians Practice MA Chicago IL

Operations Coordinator Physicians Practice MA Full-Time Chicago IL

Northwestern Memorial Hospital, a world‑class care provider located in Chicago, IL. Join our mission‑driven team to lead operational excellence across our physician practice.

• $10,000 Tuition Reimbursement per year ($5,700 part‑time)
• $10,000 Student Loan Repayment ($5,000 part‑time)
• $1,000 Professional Development per year ($500 part‑time)
• $250 Well‑Being Fund per year ($125 part‑time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual employee salary increase and incentive bonus
• Paid time off and holiday pay

The Operations Coordinator Physician Practice MA reflects the mission, vision, and values of Northwestern Medicine.

• Supervise and direct front‑line clinical and clerical staff.
• Interview, hire, train, coach and participate in performance reviews.
• Oversee day‑to‑day office operations within budget guidelines.
• Manage provider schedules to optimize patient care hours.
• Schedule staff and allocate resources to maximize patient access and productivity.
• Collect co‑pays, manage cash activities, bank deposits, and reconcile revenue.
• Ensure service excellence and perform service recovery.
• Manage medical supplies within budget.
• Ensure data accuracy, training, and information flow to central offices.
• Conduct regular staff meetings and attend supervisor meetings.
• Protect patient dignity and confidentiality at all times.
• Additional functions: review time reports, develop workflow tools, provide coaching and mentoring, resolve complex situations, monitor transactions, and develop policies.

• Bachelor’s degree or equivalent experience.
• Certified Medical Assistant (CMA, RMA, NCMA, CCMA, NRCMA) or equivalent.
• American Heart Association BLS/CPR certification.
• Minimum 3 years of experience in a medical or related business.
• Knowledge of health‑plan types: HMO, PPO, POS, commercial, Medicare, Medicaid.
• Understanding of patient flow in a medical office.
• Leadership experience.
• Proficiency with medical software, Word and Excel.
• Experience managing daily cash activity and reconciling income reports.

• Clinical experience as an MA, LPN, or RN.
• Knowledge of CPT and ICD‑9 coding.
• Supervisory experience.

Northwestern Medicine is an equal‑opportunity employer. We do not discriminate based on age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.

All new hires and internal transfers undergo background checks in compliance with Illinois law and federal regulations.

AI tools may be used during candidate review; final decisions are made by people.

Internal employees and rehires who left within one year are not eligible for a sign‑on bonus. Some new graduate internal employees may qualify.