Client Relationship Manager - HC Payer

Client Relationship Manager – Healthcare Payer
About Cognizant

Cognizant is one of the world’s leading professional services companies, helping clients become data-enabled and data-driven in the digital era. Our industry-based, consultative approach helps companies evolve into modern businesses. By leading clients in using technologies crucial to modern enterprises such as IoT, artificial intelligence, digital engineering & cloud, we enable new business and operating models that unlock new value in markets around the world.

Cognizant’s unwavering focus on our clients is led by over 350,000 associates, who deliver services and solutions tailored to specific industries and the unique needs of the organizations we serve.

Client Relationship Manager plays a key role in our growth and are tasked with rapid business expansion within their assigned accounts, responsible for growth, health, and prospects of account relationships. The Client Partner is the end-to-end account owner responsible for overall account P&L and senior client relationships. We need a leader with extensive CxO level relationship building skills and executive connects, as well as a focus on revenues, operating margin, customer satisfaction, and employee growth and development.

Must bring outstanding consulting skills and a deep appreciation of IT tools, techniques, systems, and solutions.

• Drive profitable growth through identifying and leading all aspects of the closure of new, renewal, and expansion opportunities in the HC Payer sector

• Develop client engagement strategies and quantify costs of pursuit

• Lead accountability against Measurable Revenue/Profit Growth within set timelines

• Review the account metrics with the delivery, operations, and finance teams on regular basis

• Be part of senior management reviews for the performance metrics of the account

• Collaborate with multiple service lines, innovation teams and business teams in Cognizant to formulate a business plan and implement it at account level

• Have regular meetings and collaborate with the customer decision makers and influencers

• Responsible for execution and customer satisfaction in all the revenue portfolios

• Identify and forge partnerships and tap into existing alliance partnerships of Cognizant to grow the account

• Shape the thought leadership agenda

• Actively drive execution of the innovation agenda for the portfolio

• Focus on developing a plan to increase the visibility of Cognizant in the account relationship and in the Healthcare Payer industry

• Minimum 10+ years in the domain, in a client facing role or account leadership role, in an IT professional services or management consulting firm
• Experience of leading diverse teams, experience of cultivating and collaborating in a multi-cultural environment
• Strong experience with the global service delivery model
• In-depth understanding of business problem domain, technology, and services solution domains for the Healthcare Payer industry vertical
• A strong performance track record of leading different portfolios-ranging from sales, new sales, programs, and existing annuity business
• Ability to navigate a large organization, work in a multifaceted matrix and have the power of persuasion through content and confidence
• The ability to conceptualize, analyze, build blueprint for business transformations and present solutions in the Healthcare Payer domain
• Bachelor’s Degree

• MS or MBA degree
• Strong background in a project environment and application development
• Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment
• Must be detail oriented and able to manage and maintain all facets of complex assignments
• Demonstrable problem-solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications
• Demonstrate the flexibility to work among diverse corporate environments, industries, and technical and non-technical audiences

Excellent compensation/benefits. A strong financial incentive package that includes a solid base salary with a highly…