Medical Assistant​/Patient Service Rep - Headache & Migraine Center

Medical Assistant / Patient Service Rep - Headache & Migraine Center

Hourly Pay Range: $19.89 - $28.84

• Position:
  Medical Assistant / Patient Service Representative
• Location:
  
  Chicago, IL
• Full Time: 40 hours/Week
• Office
  
  Hours:
  
  Monday - Friday, 8:30 AM - 5:00 PM. No Holidays, On-Call, or Rotating Weekends.
• Required Travel: to our Glenview Office

• Document accurately in the EMR and adhere to patient confidentiality standards. This includes obtaining/verifying medical history, medications, allergies, reason for visit, etc.
• Accurate collection and documentation of vital signs with special attention to the geriatric, neonatal and pediatric patients; prepare patients for physician visit
• Utilize the standardized rooming patient protocol in EPIC to complete all required documentation fields including medical history, reason for visit, and questionnaires
• Explain NCH MyChart and guide patient through NCH MyChart activation
• Administer medications per physician orders such as Perform EKGs, spirometry testing, and other office performed tests per physician orders and by following documented competencies
• Distribute post-care direction(s) prepared by physician to patient
• Assist in procedures as needed including room set up, preparation, clean up, and ensure supplies are maintained for each practitioner. Also responsible for cleanliness of clinical and non-clinical areas such as patient rooms and laboratory
• Assist with obtaining prior authorizations and pre-certifications as needed
• Abstract clinical information into Epic at the direction of the physician or practice manager
• Perform clinic inventory tracking, stocking, audit expiration dates of all patient care items
• Obtain medical records from non-NCH facilities
• Create and open orders per protocol or as directed by provider
• Answer all incoming telephone calls to the office and handle each as appropriate, in accordance with North Shore telephone customer service standard. Take accurate and complete messages according to protocols
• Provide timely responses to NCH MyChart messages and appointment requests & other In Basket messages. Follow-up on patient issues as appropriate
• Confirm/update & distribute call schedule; notify answering service, & internal on-call system, etc.
• Complete prescription refills as per practice protocol
• As directed, communicate test results & other information to patients via NCH MyChart or telephone

• High School Diploma or GED required
• Certification: BLS/CPR Certification for the Healthcare Provider required
• Keyboard and computer skills

• Premium pay for eligible employees
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

EOE:
Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.