Clinical Operations Supervisor

The Supervisor, Clinical Operations in Dermatology, Mohs Micrographic Surgery and Plastic Surgery oversees the clinical staff. The role will provide strategic leadership for clinic operations, ensuring quality, compliance, and efficiency in patient care. Key responsibilities include staff management, patient safety oversight, vendor relations, and strategic planning to align clinic activities with organizational goals. This role requires strong leadership skills, project management skills, and above average communication skills in support of managing a large clinical team and maintaining positive relationships with internal and external stakeholders.

• Oversee the day-to-day operations of patient care and clinic activities, ensuring seamless workflow, patient satisfaction, and quality care.
• Oversee daily clinical and Mohs Micrographic Surgical flow to ensure efficient, timely, scheduling and performance of Mohs procedures.
• Act as the primary liaison for Mohs patients throughout their care journey, ensuring clarity, comfort, and a seamless experience.
• Manage room assignments and surgical schedules for optimal patient throughput and provider efficiency.
• Ensure the Patient Care team maintains room readiness and inventory logs; audit monthly and distribute updated materials as needed.

• Audit medical records for accuracy, ensuring compliance with clinic policies and regulatory guidelines. Ensure all provider notes are locked and signed within the required time frames.

• Develop and implement emergency protocols for patient safety, including response procedures for medical emergencies.

• Demonstrate continuous effort to improve clinical operations, streamline workflows, and enhance the patient experience.

• Manage iPledge, HIPAA, and OSHA compliance programs. Manage yearly State of Illinois Laser inspection, oversee CLIA certification processes, quarterly online proficiency testing and CLIA inspections.

• Oversee the ordering, maintenance, and inventory of clinic supplies, instruments, and equipment for both clinical needs and surgical operations. Ensure timely maintenance and compliance of all clinical devices, including lasers and medical equipment, such as autoclaves and surgistats.
• Verify all necessary items for Mohs surgical days are prepped, including LN2, surgical kits, and pathology materials.
• Report equipment malfunctions promptly and coordinate repairs or preventative maintenance for lab, laser, and surgical equipment.

• Coordinate with external vendors to ensure competitive pricing and reliable service for supplies and equipment.

• Ensure all operations are compliant with state and federal regulations, including HIPAA, OSHA, and CLIA standards.

• Develop, review, and implement clinical policies and procedures in collaboration with the leadership team, ensuring they align with both internal standards and regulatory requirements.

• Collect and analyze clinic performance data (e.g., patient throughput, appointment times, and purchasing). Provide leadership with reports and recommendations for improvements in clinic operations.

• Oversee the clinic's electronic medical record (EMR) system clinic note development and updates as they occur and lead initiatives to implement new technologies and workflows to improve patient care.

• Assist in the recruitment and onboarding of clinical and research staff, including medical assistants, patient care technicians, and other support staff. Conduct interviews, orientation, and training sessions as needed.

• Conduct annual performance reviews for the Patient Care team and the Research Team. Develop individual improvement plans for staff members who are underperforming.

• Ensure all staff are adequately trained on EMR systems, CPR, Mohs Micrographic Surgery, Dermatologic Surgery, Lasers and Energy Based Devices, and clinical protocols. Administer regular training for new processes, equipment, and compliance updates.

• Identify high-potential staff members for leadership roles and…