Nursing Assistant; CNA; Per diem - Infusion Center

Major Responsibilities: Customer Satisfaction
1)
• Introduces self and role to patient at start of shift. Provide fresh pitcher of water (if not NPO).
2)
• Places call light and phone in reach of the patient
3)
• Listens to patients; solicit information about patient’s needs.
4)
• Involves patients in decisions about their care
-how they want to carry out their day (e.g., do they prefer to wash before breakfast?)
5)
• Answers call lights.
6)
• Assists patients with elimination needs.
7)
• Provides a.m. or p.m. care to include bed bath or bathing assistance, oral care of teeth and mouth and hair care or shaving as necessary.
8)
• Straightens patient’s room. Changes bed linens.
9)
• Transports, transfers, lifts and positions patients as directed. 10)
• Ambulates non-bed ridden patients (4 times daily unless otherwise directed).
• Feeds patient as needed.
• Collects specimens and transports specimens to lab.
• Transports equipment, supplies, specimens and pharmacy items.
• Communicates with patients, families and other health care professionals in a positive and respectful manner.
• Addresses and resolves customer complaints.
• Ensures on-time completion of your performance pathway.
• Sends out co-worker feedback forms 6 months before review to associates you and your leader have identified as able to provide valuable feedback.
• Submits self-evaluation to leader two weeks before review.
• Participates in the TNT associate satisfaction survey.
• Submits ideas each year for improving customer satisfaction. Quality
1)
• Receives report from previous assistant at start of shift.
2)
• Night shift: prepares NPO list. – Hang NPO sign above patient’s bed. Communicate with patient in layperson’s terms.
3)
• Participates in the admission, transfer and discharge process of all patients under the supervision of the registered nurse.

- Sets up patient room: obtains necessary supplies and equipment
- Introduces self to patient and family; assists patient in changing into a patient gown
- Ensures patient identification band placement
- Assists with patient transfer or discharge as assigned, ensuring that the patient belongings are accounted for. Communicates special needs to the receiving unit.
4)
• Maintains a clean, safe unit environment to meet needs of unit/age-specific population.

- Responds to call lights and communicates patient requests to RN.

- Demonstrates ability to respond appropriately to emergency situations.

- Uses proper body mechanics.

- Removes discontinued equipment to soiled utility room.

- Reports unsafe/malfunctioning equipment and removes from use.

- Cleans and disinfect equipment and return to proper storage.

- Restocks patient rooms with appropriate equipment and supplies.

- Practices within infection control policies and procedures.
5)
• Takes and records vital signs, weight, height, intake and output (I/O) as directed and notifies RN with abnormal results.
6)
• Provides appropriate skin care. Reports areas of pressure, redness or abrasions on patient’s skin.
7)
• Documents patient information on appropriate forms.
8)
• Acts as patient/family advocate by providing comfort, assistance and information.
9)
• Communicates patient/family concerns and issues to appropriate nursing staff. 10)
• Provides report to following assistant at end of shift.
• Recognizes and adopts activities appropriate to the specific need of the patient population and demonstrates knowledge of specific issues directly related to the age of the patients.

- Performs all work in accordance with Trinity Hospital and regulatory safety procedures and requirements including OSHA, Accrediting Organization, state, county and local agencies. ? Participate in efforts to monitor and improve departmental CQI indicators. ? Submit ideas for…