Project Manager – Doula Program & Women’s Health

Project Manager – Doula Program & Women’s Health

Location:Chicago, IL

Job Type:Full-time

Schedule:Monday–Friday; occasional evenings/weekends as needed

Work Location:Hybrid, at Cook County Health(CCH) sites and Prism Health office (Chicago, IL)

Responsibilities

• Manage program workplans, timelines, schedules, trackers, and operational deliverables.
• Support daily coordination of Prism’s Doula Program & Women’s Health, including doula scheduling, shift coverage, staffing updates, and team communication.
• Maintain accurate program records, including shift trackers, staffing logs, shared documents, reporting logs, and internal program files.
• Track, review, and follow up on required documentation, including shift notes, patient interaction logs, Superforms, outreach records, group education records, and other program forms.
• Ensure documentation is accurate, complete, consistent, timely, and organized for reporting, compliance, grant support, and program evaluation.
• Lead recurring coordination meetings, including agendas, notes, action items, and follow-up.
• Develop and maintain SOPs and operational tools, including scheduling protocols, documentation standards, escalation workflows, and reporting processes.
• Support patient/client outreach workflows, including lead tracking, follow-up coordination, referral tracking, and outreach documentation.
• Assist with data collection and reporting related to referrals, prenatal support, labor and delivery support, postpartum support, outreach, group education, and program productivity.
• Support onboarding and compliance tracking in partnership with HR, including background checks, TB requirements, credentialing, training completion, and access needs.
• Communicate professionally with Prism leadership, doulas, clinical partners, internal teams, and external program partners.
• Identify workflow gaps, support process improvements, and help standardize program systems across sites.
• Prepare reports, summaries, audits, grant materials, program evaluation materials, and other documentation as needed.
• Maintain confidentiality and comply with HIPAA and organizational policies.
• Work on-site at Cook County Health locations and the Prism Health office as required.
• Support additional program operations and administrative tasks as assigned.

Qualifications

• Bachelor’s degree required; public health, health administration, women’s health, maternal health, social work, or related field preferred.
• 2–3 years of experience in project coordination, program management, healthcare administration, public health, maternal health, community health, nonprofit operations, or healthcare program support preferred.
• Strong documentation, tracking, reporting, and follow-up skills required.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Advanced comfort with Google Workspace, especially Google Sheets, Drive, shared documents, forms, trackers, and reporting tools.
• Experience preparing meeting notes, reports, SOPs, schedules, trackers, or compliance documentation preferred.
• Ability to work independently, follow through on assigned tasks, and escalated issues when needed.
• Professional, dependable, and able to handle confidential information appropriately.
• Ability to communicate professionally with leadership, staff, doulas, patients/clients, clinical partners, and program partners.
• Ability to pass required background checks and meet Cook County Health compliance requirements.

Preferred Qualifications

• Master of Public Health, healthcare administration, or related graduate-level background strongly preferred.
• Experience in women’s health, maternal/child health, doula programs, community health, public health, nonprofit healthcare, or…