Wait Staff Associate - Food Service Department, Part-time, Evenings

The salary range for this position is $21.50 - $21.50 (Hourly Rate)
Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located .org/benefits to learn more.
Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.
We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.
Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.
Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.
Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.
From discovery to delivery, come help us shape the future of medicine.

• Hours:
  
  24 hours per week
• Shift: 2:30 PM - 9:00 PM or 3:00 PM - 9:30 PM (Works Rotating Weekends and Holidays)
• Location:
  
  Prentice; FL BS
• Union Hourly Compensation: $21.50 per hour (+ $0.97/hour for shift pay differential) (non-negotiable). The role is graded as a non-exempt position meaning you are eligible for overtime.
• Benefits Eligible Role:
  New employees are eligible for benefits to begin on the first of the month following their starting date. Our 2026 Benefits Summary is attached for your reference.

The Wait Staff Associate reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Wait Staff Associate supports the Department of Food & Nutrition by delivering and retrieving patient trays within a room service model. This individual is responsible for timeliness and the safe food handling of trays and items to designated patient care areas. This position supports room service model as necessary to include but not limited to delivery, retrieval, assembly and service of trays to our patients.

The Wait Staff Associate is expected to adhere to and practice guidelines in regards to Best Patient Experience Philosophy

• Must be able to follow oral and written instructions such as policies and procedures
• Performs a variety of work and follows procedures consisting of several steps or that require judgment in completing a sequence of tasks
• Must be able to read and comprehend tray tickets
• Must be knowledgeable of diet restrictions and comfortably answer questions
• Must display a “Can-Do” - Service mindset
• Serves and retrieves patient and gust trays from patient rooms in a courteous and professional manner
• Notifies Expeditors/Nutrition Operator of any food issues so that meal can be completed/modified appropriately
• Accurately delivers trays to patients and visitors according to established procedures
• Retrieves trays within one hour of…