Comp​/Personal Injury Patient Case Manager

Join Our Mission to Transform Patient Care

Company
:
Injury Care Team (ICT)

Position
:
Patient Outreach Specialist

Location
:
Chicago, IL (Multiple office possibilities, depending on location)

Employment Type
:
Full-time

The Injury Care Team (ICT) is a pioneering healthcare organization that provides comprehensive injury care coordination across multiple hospital systems. We specialize in connecting patients with the right medical care, insurance resources, and legal advocacy to ensure optimal recovery outcomes. Our innovative approach combines medical expertise with financial counseling and legal services to support patients through every step of their recovery journey.

We're seeking a dynamic Patient Outreach Specialist to join our growing team. This role is perfect for someone who thrives in a fast-paced environment, enjoys helping people during challenging times, and wants to make a meaningful impact on patient outcomes. You'll serve as a crucial bridge between emergency department encounters and ongoing patient care, working directly with patients, medical providers, insurance companies, and legal professionals.

• Conduct compassionate follow-up calls with patients after emergency department visits
• Guide patients through complex insurance processes and coverage options
• Coordinate comprehensive medical care including specialist appointments, imaging, and therapy services
• Provide concierge-level support to ensure seamless patient experience

• Investigate and identify optimal insurance coverage options for patients
• Assist with third-party liability claims and workers' compensation cases
• Navigate insurance denials and appeals processes
• Ensure proper billing coordination between providers and carriers

• Assess situations where patients may benefit from legal representation
• Facilitate connections with qualified attorneys in our partner network
• Support patients through the legal consultation process
• Maintain ongoing communication with legal partners regarding case development

• Maintain comprehensive patient records and case documentation
• Track patient progress through treatment and recovery processes
• Coordinate between multiple stakeholders including medical providers, insurers, and legal representatives
• Generate reports and maintain quality assurance standards

• Attractive base salary with significant performance bonus opportunities
• Comprehensive benefits package including health, dental, vision, and 401(k)
• Performance-based incentives that reward excellence and dedication
• Flexible after-hours availability bonuses for exceptional service

• Extensive training in healthcare coordination, insurance processes, and legal case management
• Ongoing education in medical terminology and patient advocacy
• Career advancement opportunities within a growing organization
• Professional liability insurance and legal support

• Company-provided technology including smartphone and laptop
• Autonomous work style with supportive team environment

• Bachelor's degree preferred or equivalent experience in healthcare, insurance, or legal services
• 2+ years of experience in patient services, case management, or healthcare coordination
• Excellent communication and interpersonal skills
• Strong organizational abilities and attention to detail
• Proficiency with computer systems and database management
• Empathetic approach to patient care and advocacy

• Experience with insurance claims or third-party liability investigations
• Knowledge of personal injury law or legal case management
• Healthcare administration or case management certification
• Bilingual capabilities (English/Spanish)
• Experience working in fast-paced, multi-stakeholder environments

• Genuine passion for helping people during difficult times
• Self-motivated with ability to work independently
• Strong problem-solving skills and resourcefulness
• Professional demeanor with ability to build rapport quickly
• Flexibility to adapt to changing priorities and patient needs

This position offers a unique opportunity to directly impact patient outcomes while building a rewarding career in healthcare coordination. You'll work at the intersection of medical care, insurance advocacy, and…