Access Navigator

Location:

Chicago, Illinois

Business Unit:
Rush Medical Center

Hospital:
Rush University Medical Center

Department:
Access Center Primary Care

Work Type: Full Time (Total FTE between 0.9 and 1.0)

Shift: Shift 1

Work Schedule: 8 Hr (11:00:00 AM - 7:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://(Use the "Apply for this Job" box below).).

Pay Range: $23.12 - $36.41 per hour

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

The RUSH Access Navigator functions as a centralized resource to facilitate patient access. This role assists providers, employees and patients with identifying medical specialists and coordinating care via advanced scheduling of provider consults, ancillary tests, routine and diagnostic procedures, lab testing, basic triage and referral management. The Access Navigator collaborates with practice staff, providers and leaders across the organization to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations.

Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

• High school diploma/GED required.
• Five years recent healthcare and customer service experience.
• Three years of demonstrated excellence and mastery of customer service/ front-end patient experience.
• Demonstrated ability and sufficient working knowledge to support Access Center service lines.
• Demonstrated critical and problem-solving skills, experience dealing with demanding situations and the ability to resolve unusual problems. Ability to maintain composure under stressful situations.
• Outstanding customer service skills, communicates well and utilizes excellent listening skills and telephone etiquette.
• Excellent interpersonal skills including tact, discretion and courtesy necessary to interact cordially and effectively at all times and to work cooperatively in a team environment.
• Strong written and verbal skills.
• Organized and has the ability to prioritize and perform multiple duties in an often fast paced environment.
• Must be comfortable with outreach activities in unstructured environment
• Ability to build relationships with internal and external partners.
• Proficiency with MS Word, Excel and Outlook.
• Open-mindedness and willingness to adjust to change.
• Works effectively with minimum supervision.
• Have a flexible schedule for early or late days to accommodate the patient’s needs.

• Bachelor’s degree preferred.
• Basic working knowledge of the medical center; previous patient coordinator/special services experience.