Workers Compensation Coordinator

Founded in 1991, IBJI is the largest orthopedic group practice in Illinois. With more than 150 physicians in every orthopedic specialty, IBJI offers care for adults and children from some of the most accomplished and respected orthopedists in the country. Serving northern Illinois and northwest Indiana with over 100 locations, IBJI makes it easy to access care. Our headquarters is in Park Ridge, Illinois, a northwest suburb of Chicago.

Our clinical services include advanced MRI imaging, pain management, non-surgical and surgical treatment plans, rheumatology, physical therapy, occupational therapy, wellness, and sports training. Ortho Access walk-in clinics provide same day care for orthopedic injuries. Beginning in 2021, IBJI expanded its clinical model to include eight outpatient ambulatory surgery centers that serve as an alternative to the traditional hospital model, enabling physicians, therapists and staff to work closely together to achieve better patient outcomes and convenience.

Comprehensive care offered all in one place enables physicians, therapists and staff to work closely together, so that patients and families achieve better outcomes. Collaborative care is also more efficient. In many cases, IBJI services are substantially less expensive than those provided by large healthcare systems and emergency rooms.

Responsible for serving as the primary point of contact for worker’s compensation (W/C) issues and assisting patients, nurse case managers, employers and insurance adjusters with questions on medical services provided, insurance claims, home health care, medical equipment, surgical care, etc.

** This full-time position will float between Workers Compensation and Patient Services at our Chicago Park Ridge location.

• Scheduling appointments for W/C patients, obtaining approval (verifying benefits and coverage) from the employer/insurance company and documents information in Epic
• Responsible for sending office notes, work status reports, therapy/radiology orders, operative reports and procedure reports to all W/C designated parties
• Assist patients with obtaining necessary forms for claim approval for treatment, surgery and tests for the work related injury
• Providing prompt communication to nurse case managers, employers and insurance adjusters ensuring that the information they require to approve additional services is received
• Documenting all communication and maintains permanent record of all W/C correspondence
• Identifying and correcting patient account and insurance errors to ensure responsible party is appropriately billed
• Auditing work status reports prior to submission to ensure diagnosis and restrictions (if any) were completed accurately and thoroughly and correlated with physician’s notes
• Addressing all inquiries received from patient, case manager, insurance company and employer regarding worker’s compensation accounts
• Completing other comparable duties and assignments as directed by the Workers Compensation/Legal Manager and/or Supervisor
• Maintain a clean and safe work environment
• Other duties as assigned

• High school graduate or equivalent required
• Associates degree in business/communication field preferred

• Not applicable

• At least 2 years administrative experience
• Knowledge of medical terminology required
• Previous experience with W/C insurance and billing procedures

• Possess good working knowledge of Microsoft Office and Windows-based computer applications. Able to interact with computers to enter data or process information
• Capable of filing materials correctly within an alphabetic or numeric system
• Ability to define problems,…