Patient Advocate

Weekly outpatient therapy isn't always enough, and a trip to the ER isn't the only answer. Patients and their families rely on Compass Health Center when in crisis – every day, we help people overcome depression, anxiety, suicidality, obsessions/compulsions, trauma, chronic pain, and other obstacles in order for our patients to live freely.

We are seeking a Patient Advocate to act as a liaison between patients and clinical staff to communicate or resolve incoming inquiries regarding finances, HIPAA, and information as needed. If you are passionate about providing your patients with exemplary care, while being sensitive to their individual psychiatric conditions, you would be a great addition to our team.

Our centrally located Chicago office is nestled in the vibrant neighborhood of North Center, not to mention the social events hosted on our fully furnished rooftop!

There are two part-time schedule options available for this position. Your schedule preference will be discussed during the interview process:

• Option 1 – approx 24 hours/week: Sunday, 12:00 PM–8:00 PM remote
  , Monday & Tuesday 1:00 PM–9:00 PM onsite in Chicago
• Option 2 – approx 15.75 hours/week: Wednesday–Friday, 3:45 PM–9:00 PM onsite in Chicago

• Reviews the accuracy of demographics, insurance, completion of forms, organizational data to be entered in the chart in a timely manner.
• Conduct New Patient Orientation/Administrative Intake for accurate intake paperwork collection. Functions as a service regarding insurance and other administrative procedures,
• Point of contact for billing information for Urinary Drug Screening (UDS) coordination and Genetic Testing coordination. Obtains approval to move forward with services.
• Follows up with financially responsible party who is not present at intake to review program cost and collects necessary documents for patient to start recommended program.
• Follows up with patient's parents if joint medical decision-making consent is needed and obtains necessary documents for patient to start recommended program.
• Primary contact for weekend and after-hours patient web inquiries.
• Maintain patient charts according to confidentiality standards and policy. Maintain all patient's, visitor's, and staff's confidentiality according to HIPAA requirements and Compass policy.
• Performs clerical duties to ensure efficient operations of the center to include computers, office equipment, copiers, fax, scanner, postage equipment.
• Performs other related duties as assigned.

• Possess a High school degree or equivalent required;
  Associates degree preferred
• 2-3 years of experience in a healthcare/clinical setting
• Insurance benefit knowledge in healthcare preferred
• Excellent written and verbal communication skills
• Professionalism and professional image
• Strong organization and planning skills; detail oriented
• Ability to multi-task in a fast-paced environment
• Computer proficiency and ability to learn new software
• Conflict resolution and problem-solving skills
• Flexible Schedule - Able to work assigned schedule

We know that you will be dedicated to your purpose here. We look at that investment as a two-way street. We are proud to offer plenty of space for growth, and opportunities to pursue continuous development within our organization.

For eligible positions, our other benefits include: comprehensive medical/dental/vision plans, 401k program with company matching, generous PTO (including competitive parental leave after 1 year of employment), and continuous training through CEU seminars and volunteering opportunities.

• comprehensive medical/dental/vision plans
• 401k program with company matching
• generous PTO (including competitive parental leave after 1 year of…