Patient Access Specialist - Medical Imaging

Ann & Robert H. Lurie Children's Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H.

Lurie Children's Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.
** Location
* * 211 E Chicago
** Job Description
**** General

Summary:

** This position provides excellent customer-focused service handling inbound and outbound telephone calls performing scheduling and registration functions for the Medical Imaging dept. This position maximizes efficiency by facilitating and ensuring the accuracy of the information collected and entered Epic.
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* Essential Job Functions:

*** Answer phone calls for various modalities, X-ray, Ultrasound, CT, etc.; responding to customer requests including, and not limited to medical imaging appointment scheduling, screening, routing calls and registration.
* Facilitates scheduling of medical imaging procedures for various medical imaging modalities with internal and external providers.
* Provides physician-patient support using scheduling guidelines and online knowledge-based tools to schedule new and follow up imaging appointments.
* Correctly identifies and collects patient demographic information in accordance with organization standards, verifies insurance eligibility and completes registration as needed for families.
* Transcribes external imaging orders in Epic from right fax and schedule according to the modality requested.
* Assists in facilitating both electronic and non-electronic communication for families and patients. Provides family pertinent next steps for imaging appointments.
* Maintains performance metrics related to department and individual performance indicators and all quality goals consistently.
* Maintains performance metrics related to department and individual key performance indicators and all quality goals consistently.
* Notify families when HMO referrals are needed for specific imaging exams.
* Maintains confidentiality and HIPAA regulations.
* Assist with training new and current employees as needed.
* Other job functions as assigned.
** Knowledge, Skills, and Abilities:
*** High school diploma required. Some college preferred.
* A minimum of two years of call center or healthcare experience required.
* Some knowledge of medical terminology is strongly preferred.
* Proficient in Microsoft Word applications such as Outlook and other preferred computer skills.
* Demonstrates a high level of customer service and interpersonal skills to effectively work with pediatric patients, families, physicians, nursing and other allied health and medical center personnel. Excellent communication/organizational and prioritization skills needed.
* Problem solving skills and ability to handle multiple priorities in fast paced environment. Requires a high level of accuracy, attention to detail and the ability to perform under pressure of deadlines.
** Education
* * High School Diploma/GED (Required)
** Pay Range**$19.00-$28.50 Hourly At Lurie Children's, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children's offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs.

For more details on other compensation, consult your recruiter or click the following to learn more about our benefits.
** Benefit Statement
**** For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:
** Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account Flexible Spending Accounts Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
403(b) with a 5% employer match

Various voluntary benefits:
* Supplemental Life, AD&D and Disability
* Critical Illness, Accident and Hospital Indemnity coverage
* Tuition assistance
* Student loan servicing and support
* Adoption benefits
*…