Pharmacy Operations Analyst-Ambulatory Oncology and Infusion Pharmacy

The Pharmacy Operations Analyst reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Pharmacy Operations Analyst, under general direction, serves as the primary analytic resource for patient care. The individual is responsible for working collaboratively with clinical and operational department managers and directors to support the monitoring and analysis of all financial, clinical, quality, and operational metrics in all patient care areas. Additionally, the Operations Analyst provides analytical expertise to end-users with the overall objective of enhancing performance.

The Operations Analyst position also includes collection of information, preparation, and dissemination of frequent periodic reports critical to the organization's operations. The position supports or leads the creation and distribution of internal and external nursing dashboards and other trending tools.

Business and Data Knowledge:
Understand the financial, clinical, quality and operational environment sesses an ability to collect, organize and report on data as it pertains to the business and data processes at NM and the operational characteristics of the various departments. Exemplifies the effective use of information and systems to report on and improve patient care.

Obtain, analyze and interpret financial, clinical, quality and operational data from multiple internal and external data sources.

Maintain accurate, up to date analytical documentation and operational dashboards.

Conduct internal audits on prescription claims including 340B eligibility and respond to external payor audits.

Prepare ad hoc reports for management to understand financial, clinical, quality and operational issues.

Work collaboratively with other departments in the hospital to assist directors and managers in budgeting, variance analysis, achieving budget targets, and setting budget targets Participate in the monthly budget variance reporting processes

Support during budget preparation and review

Seek new, innovative methods to continuously improve reporting processes and workflow. Identify, develop and assist in the implementation of key metrics to measure process performance and opportunity

Provide quality control - ensure 100% accuracy and integrity of all data elements that are reported and distributed.

Demonstrate understanding of multiple system interfaces and workflow.

Identify sources of truth related to data management.

Team/Interpersonal:
Communicates clearly, responsively, and purposely with peers, managers and directors (collectively: "customers") and other stakeholders. Focuses on team success and promotes collaborative efforts with others.

Able to adapt quickly to rapid change and multiple priorities from multiple stakeholders.

Excellent organization and time management skills.

Respond thoroughly and promptly to customer needs. Follow through with customers to closure.

Highly developed interpersonal skills are required to create behavioral changes in customers.

Customer Focus:
Utilizes talents, skills, and knowledge in all assignments for the purpose of delivering excellent customer service. Guides preparation and delivery of information by seeking a thorough understanding of the department's mission, goals, and values.

Provide departmental and end user support related to reports and systems used within the department including:
Train and develop staff related to reports, systems and interpretation of data.

Professional Competencies Prepares time estimates for project activities and develops project schedules,…