Coordinator - Wellness Center

City Colleges of Chicago (CCC) is committed to being the city's most accessible engine of higher education, socioeconomic mobility, and racial equity. Serving more than 60,000 students annually across seven colleges and five satellite sites, CCC empowers individuals to achieve their educational and career goals while helping build a stronger, more equitable Chicago. At Kennedy-King College, our Wellness Center plays a vital role in supporting the mental, emotional, and social well-being of our students, faculty, and staff.

We are seeking a compassionate, organized, and service-oriented Coordinator – Wellness Center to join our team. As the first point of contact for many individuals seeking support, you will help create a welcoming, professional, and caring environment where students and employees feel respected, heard, and connected to critical resources. Your work will directly contribute to student retention, success, and overall campus wellness.

PRIMARY OBJECTIVE: Reporting to a Clinical Director-Wellness Center, a Coordinator - Wellness Center coordinates the activities of the front office, providing customer service and performing clerical, administrative, and referral services duties to support the delivery of mental health and wellness services to students and staff at the college. Performs related duties as required.

ESSENTIAL DUTIES:

• Acts as a first point of contact, staffing the front desk, answering the phones, and providing students, faculty, and other visitors to the Wellness Center a welcoming and helpful environment.
• Responds to inquiries, explains the Wellness Center’s policies and procedures, and provides information on the Center’s services and planned events.
• Provides first level of intake, engaging clients and requesting that they complete an intake form to gather general information about their mental health status and services they are seeking.
• Reviews information on intake form, and informs supervisor, clinical counselor, or designated staff person if client indicates he/she is in a high level of distress and in need of crisis intervention or immediate assistance.
• Uses Titanium, a HIPPA-compliant medical records system, to enter data from intake forms, schedule appointments with clinical counselors, and register clients for workshops and events.
• Prepares reports and provides data regarding services provided, clinician hours, and other Wellness Center activities.
• Provides referrals for community-based services and resources. Using a case management approach, assist clients’ in locating and obtaining free or low-cost services using the Center’s list of resources and related information.
• Works collaboratively with staff to plan, organize, and execute events such as Wellness Fairs and health screenings.
• Handles logistics for events, including scheduling and obtaining needed space, tables, chairs, and audio equipment. Ensures participants sign‑in for events to track attendance.
• Maintains the Wellness Center’s event calendar. Creates flyers to promote events.
• Performs outreach to promote services of Wellness Center. Visits classrooms and provides brief presentations on available services and distributes informational materials.
• Coordinates with the Marketing Department to prepare informational materials to promote services of Wellness Center.
• Attends professional development sessions as directed by supervisor.

QUALIFICATIONS:

• A Bachelor’s s degree from an accredited college or university, preferably in a health related, counseling or social services field.
• Minimum of one year of professional experience in a community, mental health, or social services agency performing intake and/or servicing clients required.
• A combination of education and experience may be taken into…