Bell​/Door Attendant Langham, Chicago

Join to apply for the Bell/Door Attendant - Full Time - The Langham, Chicago role at Langham Hospitality Group

Provide a professional and courteous demeanor to all guests and clients. Provide accurate information regarding the hotel, city, and surrounding area. Escort arriving and departing guests in a friendly manner to and from their accommodations, transporting their luggage.

• Maintain driveway traffic flow to ensure hotel entrance accessibility, allowing space for passenger and luggage loading/unloading.
• Retrieve guest items from vehicles and load luggage onto a bell cart for transport within the hotel.
• Escort guests to their rooms, inspect for deficiencies, and inform housekeeping of any issues.
• Guide guests through the hotel, providing assistance and directions to facilities.
• Respond to guest inquiries using a positive, clear voice, providing accurate information about hotel services and local attractions.
• Work outdoors in various weather conditions.
• Push, pull, or lift up to 50+ pounds; stand, bend, walk, kneel, and crouch frequently.
• Communicate effectively in English for handling luggage and guest interactions.
• Explain parking procedures and costs to guests.

• High School diploma or equivalent preferred.
• At least 2 years of customer service experience.
• Valid driver’s license and proof of insurability.

$14.25 - $17.81/hour plus discretionary gratuities.

• Vacation, sick, and personal leave.
• Paid holidays.
• Medical, dental, and vision insurance.
• Life insurance, AD&D, short-term disability.
• Additional voluntary insurance plans.
• 401(k) with Roth option and employer match.
• Free meals, uniforms, and cleaning.
• Free and discounted hotel stays, parking discounts.
• Employee assistance programs.

EOE, Including Disability/Veterans

Langham Hospitality Group is part of Great Eagle Holdings, with over 40 hotels worldwide, focusing on genuine guest interactions and respectful workplaces. Located in downtown Chicago, The Langham offers majestic city views and is near major attractions.