Hampton Inn Chicago -North Loop - Front Desk Agent
Listed on 2026-01-12
-
Hospitality / Hotel / Catering
Customer Service Rep, Event Manager / Planner -
Customer Service/HelpDesk
Customer Service Rep, English Customer Service, Event Manager / Planner
Hampton Inn Chicago Downtown-North Loop - Front Desk Agent Address 68 E Wacker Place, Chicago, IL, 60601 Compensation $18.50/hour
Job Description
Join Our Team as a Front Desk Agent!
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well‑oiled machine.
KEY SKILLS / RESPONSIBILITIES- Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
- Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
- Problem‑Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
- Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check‑ins, and check‑outs.
- Financial
Skills:
Work with and understand financial information, performing basic arithmetic functions as needed.
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full‑time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay
! Ask your Recruiter for more details - Medical, Dental, and Vision Coverage
- Short‑Term and Long‑Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
Located in the heart of the city, Hampton Inn Chicago Downtown / N Loop / Michigan Ave is just 2 blocks away from Millennium Park. This hotel offers a 24‑hour fitness center and free hot breakfast buffet. Free WiFi access is available. Each room at Downtown Chicago’s Hampton Inn N Loop / Michigan Ave includes a 42‑inch flat‑screen HDTV, a desk and a coffee machine.
Ironing facilities are also provided.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).