Events & Operations Manager

Events & Operations Manager page is loaded## Events & Operations Manager locations:
Chicago time type:
Full time posted on:
Posted 9 Days Agojob requisition :
R-101393
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* Job Description:

** The Events & Operations Manager is responsible for managing and executing banquet and event operations with precision and professionalism. This role ensures that all front-of-house (FOH) elements, service details, and event logistics align with client expectations and company standards. This role will also support Food & Beverage leadership with other key functions, tasks, and operational support as needed.
** Perks & Benefits:
*** Competitive pay and a Comprehensive Benefit Package
* Health Saving Account, Flexible Saving Account, Employee Assistance Program
* Annual Education Allowance
* Generous Referral Program
* Fun and collaborative company culture with lots of team-building events
* Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel and The Emily Hotel
** Event Coordination & Execution
*** Execute all Banquet Event Orders (BEOs) according to client specifications, service standards, and event timelines. This includes properly closing the event through Toast.
* Assist in developing and distributing
** event timelines, pull sheets, and service outlines
** to staff.
* Assign and review server responsibilities for setup, service, and breakdown.
* Supervise the setting up of all dining, bar, and event areas to ensure accuracy and readiness before guest arrival.
* Oversee load-in and load-out for all vendors, ensuring they are set up in the correct designated areas per the floor plan and setup notes.
* Update, print, and post all
** way finding and event signage
** as required for each event.
* Assist in service charge distribution via in-house payroll systems
** Coordinate closely with the Culinary Team:
*** Retrieve
** menu cards
** from the Prep Kitchen, verify their accuracy with the chef, and bring the correct cards to the event space.
* Lead a
** Culinary Pre-Shift
** briefing with the chef and service team before event start-time.
* Conduct
** Culinary Check-In
** with the Executive Chef before event set up to confirm menu details, presentation, and service flow.
** Front-of-House (FOH) Management
*** Manage all FOH event items including equipment, signage, and display materials.
* Track inventory and usage to ensure timely replenishment and maintenance of items.
* Responsible for pulling equipment and service items from the Prep Kitchen, Storage, or Pantry as needed for each event.
* Oversee the organization and cleanliness of FOH storage areas and ensure all items are properly labeled and stored post-event.
* Coordinate seasonal or special staffing needs, including coat check attendants, lobby greeters, and event hosts
** Staff Leadership
*** Lead and supervise all banquet servers, bartenders, and support staff during setup, service, and teardown.
* Conduct pre-shift meetings to review event details, assignments, and service expectations.
* Train, coach, and mentor staff to uphold company service standards and ensure smooth teamwork.
* Maintain a professional, supportive, and motivating work environment.
* Assist and support other related Food & Beverage outlets/departments as needed.
** Guest & Vendor Relations
*** Serve as the primary on-site contact for clients and vendors during events.
* Anticipate client needs and respond promptly to requests or concerns.
* Maintain excellent communication between internal departments and external partners to ensure flawless event execution.
** Operational Excellence
*** Inspect event spaces before, during, and after events for cleanliness, organization, and proper setup.
* Ensure compliance with health, safety, and sanitation regulations.
* Manage equipment inventory, monitor maintenance needs, and communicate restock requests to management.
* Collaborate with Event Sales and Culinary teams to improve event flow and service efficiency.
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* What You Bring:

***
* Experience:

** 1–3 years of experience in event coordination, banquet operations, or hospitality management, including supervisory responsibilities.
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* Skills:

**
* **** Strong organizational and time-management abilities.
*…