Front Desk Agent - Ritz-Carlton

Front Desk Agent – The Ritz‑Carlton

Location: Chicago, IL |
Hourly Rate: $24 – $26

Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces, and an array of museums are just part of what draws visitors to the Windy City. At The Ritz‑Carlton, Chicago – a luxury hotel set atop Water Tower Place in the historic Gold Coast – guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute.

The hotel’s spa, rooftop lounge, locally inspired restaurant, indoor lap pool, and spacious accommodations overlooking the city provide a complete on‑site experience.

Recognized as the gold standard of hospitality, The Ritz‑Carlton selects only the most passionate and skilled hospitality professionals. As a member of our team, you will reflect the values that make us the world’s finest luxury brand and work in a diverse environment where individual aspirations are fulfilled.

• Greets and completes established check‑in procedures for arriving guests, using both manual and computerized methods, to ensure guests are satisfied and in rooms as requested.
• Facilitates guest departure (check‑out) by following established procedures to close accounts and prepare rooms for the next sale.
• Calculates and/or posts monies, receipts, guest accounts, and other credit forms using accurate cash handling methods and procedures.
• Accepts reservations, both in person and by telephone, by accurately communicating hotel rates and using suggestive selling techniques to increase occupancy and revenue.
• Maintains good customer relations by staying informed about in‑house and area functions to answer questions and concerns with timely, knowledgeable responses.
• Operates the PBX equipment, accepting incoming calls, assisting outgoing calls, scheduling wake‑up calls, and paging guests.
• Controls cash transactions at the front desk and maintains complete responsibility for the personal bank as per hotel bank agreement policy.
• Maintains a friendly, cheerful, and courteous demeanor at all times.

High School diploma or equivalent.

One to two years of employment in a related position with this company or another organization.

• High school graduate level mathematical aptitude and knowledge of standard cash handling procedures.
• Experience dealing directly with the public and basic customer service skills.
• Fluent in oral and written English.
• Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Highly organized and able to pay attention to minute written and verbal details, especially when performing multiple tasks.

• Must be able to read written communications and view monochrome computer displays.
• Must operate computer, calculator, and telephone keyboards for cash handling and paperwork processing.
• Must understand and follow verbal/written instructions, work on more than one task at a time, and communicate both verbally and in writing.
• 90% of the shift involves standing; repeated bending and kneeling may be required.
• Must be able to reach all areas of the hotel to assist clients and occasionally lift files and office items up to 25 lbs.

Prolonged standing at an indoor, thermostatically climate‑controlled workstation under fluorescing lighting.

• Medical, dental, & vision insurance.
• Eligible for the company’s 401(k) program with employer matching.
• Health savings and flexible spending accounts.
• Basic life insurance and AD&D insurance.
• Company‑paid short‑term disability.
• Employee Assistance Program.
• Great discounts on hotels, restaurants, and more.

Seniority Level: Entry level
Employment Type: Full‑time
Job Function: Management and Manufacturing
Industries: Hospitality