Group Reservations Coordinator

Join to apply for the Group Reservations Coordinator role at IHG Hotels & Resorts.

• Receives GRI and contracts for current and future groups from the Sales and catering departments, inputs the information into the Reservations-Opera system and creates a file for each group.
• Monitors reservations and pick‑up for individual Call‑In groups, inputs rooming lists and deposits for convention groups and inputs rooming lists supplied by groups.
• Receives faxes, phone calls and emails for reservation changes, requests, confirmations, billing information, VIPs, etc. which require prompt response.
• Responsible for monitoring changes, additions and cancellations for every group and printing & faxing updated rooming lists and pickups for group contacts, usually on a weekly basis or upon request.
• Responsible for coordinating and routing proper billing within each group, especially for guest speakers, VIPs and staff members.
• Responsible for printing reports for every group before, during and after the date of arrival and following up on group inquiries after their departures.
• Responsible for supplying all necessary group information on a weekly basis for the 10‑day forecast report and printing cutoff reports for groups in the near future.
• Attends pre‑conference meetings for all high‑profile groups as per request.
• Makes breakfast coupons for groups.
• Acts as a liaison between Reservations, Sales/Catering, Front Office, Conference Services, Accounting, etc.
• Aids in training.
• At IHG we are committed to providing our employees with a safe, secure and healthy workplace. It is your responsibility to comply with all workplace health and safety requirements, including any department‑specific training regarding equipment and procedures.
• Perform other duties, tasks and special projects as assigned.

• Bachelor’s degree in hospitality management or a related field.
• 1–2 years of previous experience in a 4‑star hotel.
• Follow verbal and written instructions, and ability to communicate with supervisors and co‑workers.
• Delphi and Opera experience a plus.

• Strong interpersonal and problem‑solving abilities.
• Proficient use of Microsoft Office (Word, Excel, PowerPoint) and other computer programs.
• Ability to perform job functions with attention to detail, speed and accuracy.
• Ability to prioritize and organize delegated work and follow through.
• Ability to be a clear thinker, remain calm and resolve problems using sound judgment.
• Ability to work under pressure, meet guest/co‑worker needs and be courteous at all times.
• Ability to comprehend instructions.
• Ability to work cohesively with co‑workers as part of a team.

• Vision (Near, Distance)
• Sense of Sound (Communication with guests & co‑workers)