Senior Event Manager - Hilton Chicago

Senior Event Manager – Hilton Chicago

Overview
Hilton Chicago is excited to welcome a Senior Event Manager to oversee and service large‑scale groups at one of Chicago’s most legendary hotels—home to the city’s largest event and meeting space.

Position Statement
As Senior Event Manager, you will be responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high‑level service throughout the pre‑event, event, and post‑event phases of all hotel events.

Position Summary

• Organize, plan and prioritize duties by developing plans and goals.
• Communicate timely to internal and external clients via telephone, email, written documents or in person.
• Create and maintain relationships with clients to set and meet expectations and deliver on those expectations.
• Demonstrate knowledge of job systems, products, booking systems, and processes.
• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
• Selling and influencing both internal and external clients.
• Make decisions and solve problems by analyzing and evaluating issues and determining the best solution.
• Ensure high quality service by communicating and assisting others to understand guest needs, providing direction and guidance, feedback and individual coaching when needed.
• Participate in customer site inspections and assist with the sales process as necessary.

The Benefits

• Medical Insurance Coverage – for you and your family
• Best‑in‑Class Paid Time Off (PTO)
• Complimentary Meals in the Team Member Restaurant
• Complimentary Access to the Hotel Athletic Club
• Go Hilton travel program: 100 nights of discounted travel
• Mental health resources including Employee Assistance Program, subject to eligibility
• Parental leave to support new parent
• 401K plan and company match
• Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
• Continuing Education opportunities
• Career growth and development
• Recognition and rewards programs

Schedule
Full‑time

Work Location
Hilton Chicago

Job Function
Event Services – Catering and Events