Driver, Guest Services, Hospitality ​/ Hotel ​/ Catering

Driver page is loaded## Driver locations:
IL - Rosemont - Loews Chicago O'Haretime type:
Full time posted on:
Posted Todayjob requisition :
R0080419

Situated between the energy of Downtown Chicago and the convenience of the nation’s busiest airport,
** Loews Chicago O’Hare Hotel
** is truly the best of both worlds. Complete with rotating art gallery showcases by local artists, lux amenities and upscale accommodations - our property is truly an O’Hare Oasis.
*
* Purpose:

** Performs a variety of guest service activities in an exceptionally friendly, professional, and efficient manner commensurate with the demands of a world-class hotel. The Driver provides relevant hotel information, transports guests via shuttle, and coordinates with other departments to satisfy guest requests.
*
* Essential Functions:

*** Welcomes guests to the Hotel
* Assists all arriving guests with luggage – coordinates the storage of luggage
* Maintains the cleanliness of luggage storage and bell closet areas at all times
* Assist with the cleaning of hotel’s bell carts on daily basis
* Maintains the cleanliness and organization of bell stand supplies and materials
* Provides parking information to guests
* Opens Hotel entrance door for guests
* Handles guest inquiries professionally and with the utmost courtesy and accuracy
* Provides guests with Hotel and surrounding area information and travel directions
* Drive hotel guests to and from the airport and other assigned trips, obeying all traffic rules and regulations constantly throughout shift to ensure a safe, accident-free trip/ transfers.
* Assist guests with storing and retrieving their luggage from Hotel Shuttle
* Open Shuttle doors to assist guests on and off the Hotel Shuttle.
* Respond to guest questions, issues and problems regarding transportation, hotel services and local events, points of interest and activities.
* Maintain the Hotel Shuttle; gas, oil, cleanliness; filling in daily Shuttle reports and reporting any malfunctions on a daily basis.
* Follows and obeys traffic rules & regulations
* Summons taxis for outbound guests and provides information regarding other transportation options
* Becomes familiar with guest names and acknowledges guests by name
* Maintains the cleanliness of Hotel front entrance area, immediately picking up any trash or debris, contacting Housekeeping for major cleaning tasks
* Provide detailed information about hotel facilities and operating hours.
* Is alert to guests who appear to be intoxicated and intend to drive a vehicle – notifies Security department immediately for assistance
* Assists Security in emergency situations when requested
* Ensures that deliveries of Hotel supplies and large cargo are made at the loading dock, NOT through the front door
* Establishes a good working relationship with all Hotel departments
* Assist with Group deliveries when asked
* Other duties as assigned
* Notifies appropriate individuals fully and completely of all problems and unusual matters of significance
* Is polite, friendly, and helpful to guests, management, employees
* Attends appropriate hotel meetings and training sessions
* Promotes and applies teamwork skills at all times
* Executes emergency standards in accordance with hotel standards
* Complies with safety regulations policies and procedures
* Complies with hotel and department standards, policies, and rules
* Remains current with hotel information and changes
* Maintains cleanliness and excellent condition of equipment and work area
* Assist bell staff and doorperson when needed.
*
* Qualifications:

*** Excellent communication and guest relations skills
* Excellent knowledge of local area
* Must be able to lift 75 pounds and push a cart weighing up to 150 pounds
* Position requires continual bending, lifting, stooping, and pushing
* Able to work a flexible schedule, including weekends and holidays
* Ability to drive all speed shifts of vehicle, van, limousines, shuttles and automobile
* Ability to drive under extreme road conditions such as rain & snow
* Excellent driving records as verified by the Motor vehicle report
* Must have a CDL license with Passenger Endorsement (P)
* Must maintain clean driving record

The wage for this…