Front Office Supervisor; Overnight – Chicago O’Hare Airport

The Hilton Chicago O’Hare Airport hotel is looking for a Front Office Supervisor (overnight) to join their Front Office team!

Located on the grounds of Chicago O’Hare International Airport, with an underground walkway to Terminals 1, 2, and 3 plus a shuttle to Terminal 5.

The ideal candidate will be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

This is a full-time opportunity which requires availability to work overnight shifts along with weekends and holidays.

$20.00 per hour

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to your pay when you need it through Daily Pay
• $250 discount on parking in C Lot
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
  The Go Hilton travel discount program
• Supportive Parental Leave
• Matching 401(k)
• Employee Stock Purchase Program (ESPP) – purchase Hilton shares at 15% discount
• Debt-free education:
  Access to a wide variety of educational credentials (ex. college degrees, high-school com, literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards pro

* Available benefits may vary depending upon property-specific terms and conditions of employment

As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
• Schedule, assign daily work, lead pre-shift meetings, inform and train team members
• Monitor, observe and assist in evaluating team member performance
• Monitor lobby traffic and adjust staffing accordingly

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to your pay when you need it through Daily Pay
• $250 discount on parking in C Lot
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
  The Go Hilton travel discount program
• Supportive Parental Leave
• Matching 401(k)
• Employee Stock Purchase Program (ESPP) – purchase Hilton shares at 15% discount
• Debt-free education:
  Access to a wide variety of educational credentials (ex. college degrees, high-school com, literacy, professional certificates and more)
• growth…