CDL Shuttle Driver

Chicago IL O'Hare Hyatt Regency, 9300 Bryn Mawr Ave, Rosemont, Illinois, United States of America

Job Description

Posted Thursday, December 4, 2025 at 6:00 AM

SECTION ONE: MCR Universal Role Standards EXECUTIVE SUMMARY

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

AREAS OF EXCELLENCE

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and Expectations
1. Happy Guests

• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction
  :
  All Team Members work together to contribute to great guest satisfaction scores.
• Recovery
  :
  Ability to handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
• Events: Awareness and support for all groups and events at the hotel.
• Technology: Understanding of relevant technology for each role.
• Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.

2. Spotless Cleanliness

• Sparkling Clean Work spaces: All areas, both front and back of the house, should be kept clean and well-organized.
• Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
• Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.

3. Product Consistency & Quality

• Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
• Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.
• Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.

4. Teamwork

• Communication: Communication between Team Members should be clear, honest, and professional.
• Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.
• Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.

SECTION TWO:
Role

Specific Duties and Expectations

The Van Driver is responsible for driving the hotel’s shuttle van, providing safe transportation for hotel guests. Additional destinations and driving tasks may be assigned by management. Additional responsibilities when the van is not operating are assisting Housekeeping and Maintenance Departments.

Responsibilities

• Safe and efficient driving while obeying all laws, transporting guests
• Assist guests with luggage as needed (can be heavy lifting)
• Assist guests with hotel and area information
• Maintain clean and neat appearance of shuttle van
• Provide a clean and safe environment for guests
• Clean and maintain common areas of the property including the parking lot
• Deep cleaning of assigned areas
• Set up and maintain complimentary hotel lobby functions
• Clean and set up meeting room functions as needed
• Deliver service items to guest rooms upon requests from the front desk
• Ensure efficient completion of daily assignments in a timely manner
• Report all safety, maintenance and housekeeping concerns to management
• Attend and participate in all mandatory training
• Flexible with schedule and assignments
• Maintain effective performance under pressure
• Follow proper procedures for lost and found items
• Follow guest safety procedures
• Follow guest requests, i.e., do not disturb signs, change of linen or terry
• Acknowledge and greet guests in public spaces
• Review daily inventory of supplies needed to complete assignments
• May perform other similar duties as requested by the supervisor

SECTION THREE:
Success Metrics Happy Guests

• Management Performance Ratings
• Guest Satisfaction Scores/Intent to Return

Spotless Cleanliness

• GM/AGM Spot Checks
• Leadership Walk-throughs (RVP, etc.)
• Guest Ratings/Reviews

Product Consistency & Quality

• Checklist Tracking
• Management…