Airport Lounge Host

Airport Lounge Host

Join Hyde Park Hospitality, LLC as an Airport Lounge Host. The Host represents the service and overall hospitality of the lounge inside Chicago Midway International Airport.

Base pay: $18.00–$19.00 per hour. Sign‑on bonus: $200. Monthly commute stipend: $100. Shift Timing: 10:00 AM–6:30 PM.

The Host greets guests by name, verifies credentials, processes sales, ushers guests into the lounge, provides tours, and completes discrepancy reports.

• Hospitality Focus – focus on guest satisfaction and providing memorable experiences; generous, friendly, warm‑spirited.
• Guest Experience – maintain a friendly, cheerful, courteous demeanor while answering inquiries.
• Active Listening – give full attention, understand points, ask questions appropriately.
• Reading Comprehension – understand written documents.
• Speaking – communicate information effectively.
• Writing – communicate effectively in writing.
• Conflict Resolution – deescalate situations professionally and courteously.
• Problem Solving – develop solutions to remove obstacles.

• Interact with guests in a professional, pleasant manner.
• Welcome guests by name and assist them throughout their stay.
• Own the guest experience from beginning to end.
• Apply the Guest First philosophy to meet guests’ needs and expectations.
• Listen to guests’ needs and provide confident recommendations.
• Make quick, effective decisions when unanticipated situations arise.
• Be knowledgeable about the lounge, guests, and surrounding area.
• Communicate with guests via phone and in person.
• Provide information on facilities and services for bookings.
• Have basic knowledge of alcoholic beverages and food offerings.
• Complete paperwork for daily sales, passenger counts, and reporting.
• Follow safety procedures; report incidents or concerns to supervisor.
• Perform other duties as assigned.

• Strong communication skills and teamwork willingness.
• Ability to present information one‑on‑one and in groups.
• Passion for serving guests with proactive solutions.
• Follow directions, effective time management, and organization.
• Friendly, enthusiastic, outgoing interaction with guests and coworkers.
• Maintain composure under pressure and awareness of cultural differences.
• Presentable, polished appearance in a best‑in‑class environment.
• Stand during entire scheduled shift.
• Handle high‑pressure, fast‑paced up to 10‑hour shift.
• Lift or move up to 40 pounds.
• Walk, bend, twist, and stand normally.
• Report to work regularly and timely.
• Work rotating shifts including weekends and holidays.
• Pass security background check and obtain clearance.

• Medical Insurance (Health, Dental, Vision)
• Disability Insurance
• Vacation and PTO
• 401(k) Plan with generous company matching
• Employee Assistance Program (EAP)
• Employee Corporate Discounts (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, pets)

Hyde Park Hospitality (HPH) is a dynamic, fast‑growing company recognized by Crain’s Fast 50 Award 2025. We provide airport concessions, management staffing, brand licensing, and contracted food and facilities management. HPH values diversity and welcomes all qualified applicants.

Entry Level

Full‑time

Design, Art/Creative, and Information Technology;
Hospitality industry.