Lead Ice Rink Attendant- Seasonal

As the Lead Ice Rink Attendant at Edgewood Tahoe Resort, you will be responsible for supervising and coordinating the Ice Rink operations to ensure a safe, enjoyable, and luxurious skating experience for guests. This role requires a high-level of guest interactions, maintaining ice quality, and fostering a welcoming and festive atmosphere. You will serve as the primary point of contact for both staff and guests during your shift.

• Lead by example in providing exceptional guest service, greeting guests warmly, and maintaining the resort’s luxury standards.
• Ensure all team members uphold the highest standards of guest service and safety.
• Greet guests warmly, provide information about skating sessions, and create an upscale guest experience.
• Oversee skate rentals, fittings, and proper use of ice rink equipment, assisting guests as needed.
• Offer exceptional hospitality, anticipating guest needs and personalizing their experience.
• Monitor the rink to ensure safety, enforce rules, and provide assistance to skaters as needed.
• Assist in planning and executing special skating events, themed nights, and private bookings.
• Keep the rink area, rental booth, and surrounding spaces clean, organized, and aesthetically appealing.
• Respond promptly to guest inquiries, concerns, and emergencies in a professional manner.
• Inspect the ice surface regularly and report any necessary maintenance or hazards.
• Support overall team success by performing related duties and promoting a positive, collaborative work environment.
• Perform other related duties as assigned to support the overall success of the team and the business.

• Ability to work flexible schedules, including nights, weekends, and holidays.
• Strong leadership, communication, and interpersonal skills; ability to motivate and manage a team effectively.
• Prior experience in a guest service, recreation, or hospitality role preferred.
• Basic ice-skating proficiency and ability to assist guests on the ice.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to remain calm and professional in high-energy or emergency situations.

• Must be able to safely lift, move, and stack items weighing up to 40 lbs.
• Able to perform physical tasks, including bending, lifting, and standing for extended periods.
• Comfortable working outdoors in various weather conditions.