Front Office Supervisor

Front Office Supervisor – Swissôtel Chicago

Join Swissôtel Hotels & Resorts to lead a world‑class Front Office & Swiss Service team in a luxury 4‑star, 4‑diamond hotel with 662 rooms and suites in downtown Chicago.

As Front Office Supervisor you will support the Front Office Manager by building trust and culture, inspiring colleagues to deliver heartfelt experiences to every guest.

• Support the Front Office Manager in all aspects of the department and inspire the Front Office team to follow all service standards.
• Consistently offer professional, friendly and engaging service while creating heartfelt experiences.
• Communicate through pre‑shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation.
• Develop colleagues through a meaningful training program.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Follow department policies, procedures and service standards.
• Follow all safety policies.
• Answer all incoming calls and accurately transfer callers to the appropriate extensions according to the resort’s standards.
• Communicate internal and external guest requests via applicable resort software.
• Maintain and monitor the Royal Service software system.
• Ensure all requests logged in the Royal Service software are followed up according to the hotel’s standards.
• Any other tasks that may be assigned.
• This role requires availability for flexible scheduling, including morning, evening, overnight, weekend, and holiday shifts.

• Frequent standing, walking and sitting throughout shift.
• Occasional kneeling, pushing, pulling, lifting.
• Occasional ascending or descending ladders, stairs and ramps.

• Previous PMS experience preferred.
• Computer savvy in Microsoft Windows applications an asset.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively with fellow colleagues as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

• Hourly Rate: $28.94.
• Employee Benefit Card offering discounted rates at Accor worldwide.
• Learning & Development programs through our Academies.
• Opportunity to develop your talent and grow within our property and across the world!
• Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging.
• Comprehensive Benefit Package which offers:
• Health, Dental, Vision, Life, Disability & AD&D insurance, Accidental Injury Insurance, Hospital Support, Critical Illness Insurance, 401K plan, Paid leave such as Vacation, Personal, Maternity/Paternity and Holiday.