Night Audit Lead

JOB SUMMARY

Lead Night Auditors serve a critical leadership role by providing direct guest support throughout the hospitality experience while overseeing overnight operations. This position is responsible for accurately processing and reconciling financial transactions and reportable items while acting as the senior on‑duty leader during overnight hours.

Lead Night Auditors must be adept and creative problem solvers, capable of resolving guest and operational challenges independently. The primary responsibility of the Lead Night Auditor is to deliver and exceed guest expectations, execute brand service standards, ensure accuracy and consistency in overnight reporting, provide leadership and support to overnight team members, and maintain effective communication with guests, peers, and hotel leadership.

The Lead Night Auditor ensures that all daily transactions are reconciled and accounted for in accordance with established policies and procedures. This role functions as a fully trained and reliable Front Desk Agent and Night Auditor with accountability for the overnight shift.

The Lead Night Auditor provides guidance to overnight staff, supports training initiatives as directed by the Front Office Manager, and collaborates with Security and other departments to ensure safe, efficient overnight operations. The role also performs standard front desk functions including guest check‑in and check‑out, reservations, and guest service support.

• Serve as the primary on‑duty leader during overnight hours, providing guidance and direction to overnight staff
• Welcome arriving guests and complete the check‑in experience, ensuring special requests are fulfilled and accurate information is received
• Thank departing guests, verify billing accuracy, and encourage return visits
• Engage with guests in person, by phone, and electronically in accordance with brand standards
• Execute nightly audit procedures accurately and on time; identify discrepancies and take appropriate corrective action
• Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other sensitive information
• Promote hotel brand loyalty programs, special rate packages, and upgrades when appropriate
• Communicate effectively with hotel departments using approved communication tools to ensure timely resolution of guest needs and operational issues
• Support, coach, and mentor overnight team members, reinforcing service standards, professionalism, and accountability
• Handle escalated guest, safety, and operational issues in alignment with company policies and brand standards
• Maintain professionalism consistent with hotel brand and company expectations at all times
• Understand and communicate hotel emergency procedures; assist guests and team members during emergencies
• Maintain balance and security of the house bank, if applicable, and accurately log all transactions
• Document incidents, guest concerns, and operational issues clearly and accurately for leadership follow‑up

• Minimum of 2 years of customer service experience, preferably in hospitality or a related industry
• Prior night audit or overnight hotel experience preferred
• Demonstrated leadership or supervisory experience strongly preferred
• High school diploma or equivalent required
• Strong customer service and problem‑solving skills
• Proficiency in Opera PMS
• Working knowledge of Microsoft Excel, including formulas and spreadsheet functions
• Detail‑oriented with strong reconciliation and organizational skills
• Ability to communicate effectively in English, both verbally and in writing
• Basic understanding of group billing, arrivals/departures, room blocking, and flow of business

• Work with Night Audit staff to ensure accurate and timely recording of daily outlet totals that information is recorded properly.
• Assist in the closing of daily work for all outlets and posting correct daily totals. Balance Room Charges with POS, and Host.
• Perform daily backups on systems and perform any necessary maintenance when situations arise.
• Input all daily revenue information into accounting system.
• Balance daily credit card postings.
• Ensure…