Housekeeping Supervisor

Westin Chicago Northwest
The Westin Chicago Northwest
400 Park Blvd
Itasca, IL 60143, USA

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need.

We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our housekeeping team. We are committed to providing you with:

• Highly competitive wages.
• An exceptional benefit plan for eligible associates & your family members.
• 401K matching program for eligible associates.
• Discounts with our Crescent managed properties in North America for you & your family members.

• Supervise the housekeeping staff, providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency.
• Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
• Comply with attendance rules and be available to work on a regular basis.
• Monitor and manage inventories of cleaning supplies, linens, and guest amenities.
• Coordinate with management to order supplies as needed.
• Prepare and generate operational reports to support housekeeping department coordination.
• Perform any other job-related duties as assigned.

• Self-starter with a professional, even-tempered demeanor.
• Knowledge of cleaning chemicals and equipment operation.
• Team-oriented and willing to assist coworkers.
• Capable of lifting, carrying, and moving materials weighing up to 100 pounds.
• Ability to move throughout the building to support staff as needed.
• Ability to use computer software and Microsoft Office functions.

• 2+ years of previous housekeeping or hospitality experience is preferred.
• Strong leadership, communication, and organizational skills.
• Ability to work in a fast-paced environment and lead by example.
• Physical ability to lift, push, pull, and stand for extended periods.
• Availability to work evenings, weekends, and holidays is required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.