Fairmont Gold Attendant

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Since 1987, Fairmont Chicago, Millennium Park has been a beacon of luxury hospitality in the heart of the Windy City, consistently creating unforgettable experiences for our guests.

Our hotel boasts 686 spacious guestrooms and suites, including 83 newly renovated Fairmont Gold accommodations, complete with an exclusive lounge. Beyond our guestrooms, we feature over 60,000 square feet of versatile meeting and event space. Here, our incredible events, banquets, culinary teams orchestrate everything from major conferences and corporate events to elegant galas and milestone celebrations. Our culinary outlets are equally impressive, highlighted by our signature restaurant, Toro by Chef Richard Sandoval, which offers vibrant Latin cuisine, complemented by our classic day-to-night Lobby Bar.

At Fairmont Chicago, Millennium Park, our mission is to create unparalleled luxury experiences, perfectly balancing the serenity of Chicago's iconic parks with the city's vibrant pulse. We believe in the power of connection—between people, place, and purpose. Our core values of authenticity, inclusivity, integrity, and respectguide us daily, fostering a welcoming environment where every team member and guest feels seen, valued, and inspired.

We connect our guests to the true spirit of Chicago through genuine care, thoughtful hospitality, and refined comfort, providing an elevated escape. This commitment extends to our employees, as we are dedicated to building rewarding careers and fostering professional growth within our community.

Fairmont Chicago, Millennium Park is a Fairmont Hotels & Resorts and Accor property.

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner Assess First prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

• Employee Perks:
  Enjoy exclusive discounts at the Fairmont Chicago, and Accor properties worldwide—for you and your family.
• Complimentary meals at our on-site employee cafeteria.
• Impactful Work:
  Contribute to our Corporate Social Responsibility initiatives.
• Health and Financial Well-Being:
  Benefit from comprehensive medical and dental coverage, a 401K plan, and convenient direct deposit.
• Limitless Growth:
  Explore career development opportunities within Fairmont Chicago and beyond. The sky truly is the limit!

Fairmont Gold is a special place! The personalized service provided as you greet your Guests at check- in or serve them in the private lounge, will show them that you truly care. The luxury our Guests experience and the memories you make as a Fairmont Gold Attendant will create a sense of loyalty that will ensure their return.

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards..
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Consistently offer professional, friendly and engaging service
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
• Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations.
• Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
• Interact appropriately with guests, ensuring prompt and courteous service; resolve any concerns or complaints.
• Perform job functions to ensure optimum service to guests.
• Observe guest reactions and confer frequently with fellow staff members to ensure guest satisfaction.
• Adhere to hotel requirements for guest/colleague accidents or injuries and in emergency situations.
• Review the arrival report for accuracy and completeness; rectify any deficiencies with respective…