Workplace Manager

## Workplace Manager Aplikuj:
On-site:
Chicago, IL:
Full time:
Opublikowano dzisiaj:
REQ
540080
** JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Manager, Workplace Facilities will be responsible for managing facilities within a designated regional portfolio while championing exceptional workplace experiences and hospitality-driven service delivery. The candidate must be able to organize and prioritize multiple tasks, effectively manage through stressful situations, and consistently make effective, high-quality decisions while fostering an environment that prioritizes employee satisfaction, engagement, and wellbeing. Must understand the complex client and customer relationships and develop open, effective, and consistent communication with client and customer representatives, ensuring every interaction reflects JLL's commitment to hospitality excellence.  

Qualified candidates will have overall responsibility for site budgets, accounting and finance, maintenance and operations, contract services, material, equipment and supplies purchases, occupancy services administration and helpdesk, plus comprehensive oversight of workplace experience programs, hospitality services coordination, and employee engagement initiatives. Some travel will also be required to specified sites.  
** Responsibilities
* * This position is responsible for managing the day-to-day client activities for the assigned properties/facilities, including but not limited to:  
** Core Facilities Management
*** Create and maintain superior client service practices with hospitality-first mindset
* Develop and manage annual operating and capital expense budgets, including dedicated allocations for employee experience and hospitality programs
* Manage a staff of diverse professionals while fostering inclusive, engaging work environments
* Coordinate the operational aspects of the property in a manner which protects, maintains, and improves the value of the client's assets while enhancing occupant experience
* Ensure all site management and operations practices follow company and client standards, with elevated focus on service excellence
* Perform monthly reporting, forecasting, and asset management on all sites
* Implement preventive, ongoing, and anticipated maintenance/repair programs with minimal disruption to workplace experience  
** Hospitality & Employee Experience Leadership
*** Partner with and guide Experience Services programs including concierge services, guest reception protocols, and visitor experience management
* Oversee employee amenity programs such as fitness facilities, wellness rooms, lactation spaces, quiet zones, and collaborative areas
* Manage seasonal and cultural celebrations, holiday decorations, team-building activities, and community engagement events  
** Advanced Service Delivery
*** Establish and monitor service level agreements for hospitality touchpoints including response times for requests, cleanliness standards, and amenity availability
* Coordinate with HR teams to support employee onboarding experiences, workplace orientations, and transition support services
* Manage employee feedback systems including satisfaction surveys, suggestion programs, and regular pulse checks on workplace experience
*…