Front Office Supervisor; Overnight; Chicago

Job Identification: 224867

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

Salary $28-$33/hr based on experience

Equal Opportunity Employer EOE, including disability/vets

Property Name Hilton Chicago

The beautiful Hilton Chicago, ideally located on South Michigan Avenue in the heart of the Windy City, is seeking an Overnight Front Office Supervisor to join their team! This is an exciting opportunity to play a key role at one of Chicago’s most iconic and historic hotels, featuring 1,544 guest rooms and an impressive 234,000 square feet of meeting and event space.

In this position, you will help supervisor our overnight team, elevate the guest experience, and create a warm, welcoming atmosphere that leaves a lasting impression on every guest.

Schedule: 11:00pm-7:30am with flexibility based on business demands

Salaried Based: $28-$33 per/hour

Additional benefits :
Complimentary Meal per shift, Complimentary access to the hotel athletic club, and discounted parking

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Front Office Supervisor during the overnight shift, you're not just supervising daily front office operations – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery

• Lead day-to-day team operations: Assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback

• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues

• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency

• Complete night audit: Ensure that all night audit work is completed in a timely and accurate manner by examining and verifying hotel charges and postings

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality
. Acting with Integrity and always doing the right thing. Inspiring others through Leadership
. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now
, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program

• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future

• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones

• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

• Mental health resources –…