Director of Hotel Operations

As the Director of Operations you will plan and manage the food and beverage and assist operations areas of a luxury-lifestyle boutique hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. This position is responsible for assisting with the short and long-term planning and day-to-day operations of the hotel operations. Recommends the area's budget and manages expenses within approved budget constraints.

Will have responsibility as a member of the Hotel Executive Committee.

As the Director of Operations you will plan and manage the food and beverage and assist operations areas of a luxury-lifestyle boutique hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. This position is responsible for assisting with the short and long-term planning and day-to-day operations of the hotel operations. Recommends the area's budget and manages expenses within approved budget constraints.

Will have responsibility as a member of the Hotel Executive Committee. Inspire, motivate and create a customer focus and sales-oriented environment within every department of the business to drive excellence in market reputation, associate engagement, overall financial excellence and owner satisfaction. You should champion this culture in every touch point of our business from our associates, guests, owners and communities.

The service and courtesy you extend and promote daily will ensure a healthy and productive culture of serving others with excellence.

• Employee Assistance Program
• Annual Education Allowance
• Generous Referral Program
• Fun and collaborative company culture with lots of team-building events
• Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel and The Emily Hotel

The essential functions include, but are not limited to the following:

• Managing associates in a lifestyle-luxury brand to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
• Primary focus will be Food & Beverage division that will help implement service standards, budgetary goals, cohesiveness within the department and culture, and creative solutions that will drive financial results and service scores
• Develop, recommend, implement and manage the division's annual budget, forecasts and objectives to meet/exceed management expectations.
• Following the collective bargaining agreement and team member handbook guidelines on a daily basis
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
• Implement emergency organization procedures and training through the management of the security staff to ensure appropriate protection for hotel guests, staff and company assets.
• Create a work environment that allows for personal growth and development for all associates, encourages an empowered and engaged workforce while supporting the Onni values.
• Ensure prompt and appropriate response to conflict management.
• Evaluate and support proper staffing levels and positions to ensure the success of the hotel.
• Support strategies for the property from an operation, staffing and service perspective while ensuring alignment with the business’s other disciplines and support teams. Support strategic planning, development, and coordination of business initiatives and strategies.
• Ensure consistent and stabilized systems and processes for the customers.
• Mentor and develop high potential talent and future high potential talent in line with the organizations talent management strategies. Implement succession planning within each direct report to provide new opportunities as associates develop.
• Look for more efficient and effective ways to provide services to our hotels and owners. Leverage technology and third parties where appropriate.
• Travel to attend corporate training, meetings and other event(s) as deemed necessary.

A four-year college degree or equivalent education/experience.

• 4+ years of Food & Beverage department head experience in a full-service hotel environment
• Union experience is required
• Luxury-lifestyle hotel experience is preferred

Skilled in all facets of our business or specific area of…