Rooms - Director, Housekeeping

Department: Rooms Division
Reports To: Director of Rooms / Hotel Manager / General Manager
Status: Exempt

At our hotel, every memorable guest stay begins with an impeccably maintained room and welcoming environment. We are seeking an experienced and passionate Director of Housekeeping to provide strategic leadership for one of the most critical departments in the hotel.

This is an exciting opportunity for a hospitality professional who thrives on creating exceptional guest experiences, developing high-performing teams, and maintaining the highest standards of cleanliness, presentation, and service excellence. As a key member of the hotel's leadership team, you will shape the vision, culture, and operational success of the Housekeeping Department while ensuring alignment with brand standards, financial objectives, and guest satisfaction goals.

• Champion a culture of hospitality, service excellence, and attention to detail throughout the Housekeeping Department.
• Establish and uphold exceptional cleanliness, presentation, and luxury service standards across guest rooms, public areas, and back-of-house spaces.
• Ensure memorable guest experiences through effective VIP programs, guest recognition initiatives, amenity execution, and service recovery efforts.
• Serve as the senior point of contact for complex housekeeping-related guest concerns and resolutions.

• Provide strategic direction, coaching, and mentorship to Executive Housekeepers, managers, and departmental leaders.
• Build a positive, engaging work environment focused on accountability, teamwork, and professional growth.
• Develop staffing strategies, succession plans, and organizational structures that support operational excellence.

• Lead departmental budgeting, forecasting, labor management, and long-range capital planning.
• Analyze guest feedback, quality scores, operational metrics, and key performance indicators to identify opportunities for continuous improvement.
• Partner closely with Rooms Division, Front Office, Revenue Management, and Engineering teams to ensure room readiness and operational efficiency.
• Oversee vendor relationships, contracts, procurement, and inventory strategies for linens, amenities, equipment, and outsourced services.

• Lead quality assurance programs, inspections, and brand audits.
• Ensure compliance with all brand standards, safety regulations, labor laws, and company policies.
• Implement sustainability initiatives, environmental practices, and linen lifecycle programs that support responsible hotel operations.
• Collaborate with Engineering and Operations teams to maintain exceptional room conditions and preventive maintenance standards.

• Represent the Housekeeping Department in hotel leadership meetings and strategic planning initiatives.
• Contribute to overall hotel performance through collaborative decision-making, innovation, and operational leadership.
• Help shape the hotel's reputation as a premier destination for service excellence and guest satisfaction.

• Extensive senior-level housekeeping leadership experience within a luxury hotel, resort, or upscale hospitality environment.
• Demonstrated success leading large, complex housekeeping operations and management teams.
• Strong understanding of labor planning, productivity management, quality assurance, and operational best practices.
• Experience working with luxury brand standards, Forbes Travel Guide, AAA, and other hospitality quality programs.
• Proven ability to mentor and develop leaders while building engaged, high-performing teams.
• Strong financial acumen with experience in budgeting, forecasting, capital planning, and vendor negotiations.
• Excellent analytical, organizational, and decision-making skills.
• Exceptional communication skills and executive presence.
• Passion for delivering outstanding guest experiences and fostering a culture of hospitality.

• Ability to stand, walk, and move throughout the hotel as needed.
• Ability to inspect guest rooms, public spaces, and back-of-house areas.
• Ability to use computers, phones, and standard office equipment.
• Must be able to wear required personal protective equipment in accordance with job responsibilities.

This is more than a housekeeping…