Night Audit Supervisor - theWit

theWit Hotel, a dynamic destination within the Hilton Brand, stands at the intersection of sophistication, creativity, and exceptional hospitality in the heart of downtown Chicago. We are seeking an engaging and polished Night Audit Supervisor who embodies refined service and genuine warmth to join our distinguished front office team.

Position SummaryFLSA Classification:
Non-Exempt (Hourly)

Reports To:

Front Office Director the Wit Chicago is seeking a highly motivated and detail-oriented Night Audit Supervisor to oversee hotel operations during overnight hours. This leadership role is responsible for supervising the Night Audit team, ensuring accurate financial reporting, providing exceptional guest service, and maintaining the safety and security of the hotel overnight. The Night Audit Supervisor serves as the primary point of contact for guests and team members during the night shift while supporting the hotel's operational and financial goals.

Essential Duties & Responsibilities Supervise and support Night Auditors and overnight Front Office team members.

Ensure all overnight operations are completed in accordance with hotel standards and procedures.

Provide day-to-day coaching and guidance to overnight Front Office team members; document performance, attendance, or conduct concerns and refer matters requiring formal action to Front Office leadership and Human Resources. This position does not independently approve or issue disciplinary action.

Communicate important operational updates to morning leadership teams through detailed shift reports.

Foster a positive, guest-focused culture while maintaining high service standards.

Provide exceptional guest service and resolve guest concerns professionally and efficiently.

Handle escalated guest issues and service recovery situations.

Monitor hotel activity during overnight hours to ensure a safe and secure environment.

Manage VIP arrivals, late check-ins, room changes, and special requests.

Coordinate with Security, Housekeeping, Engineering, and other departments as needed.

Oversee the nightly audit process and ensure accurate completion of all financial reporting.

Balance daily revenue transactions, room charges, credit card settlements, and cash deposits.

Review reconciliations of room revenue, payment settlements, adjustments, and cash handling records; maintain established internal controls and ensure timely completion of end-of-day reporting.

Identify, investigate, document, and report financial discrepancies to Front Office leadership and the appropriate Accounting personnel.

Maintain compliance with Hilton brand standards, company policies, and local regulations.

Ensure all overnight staff follow safety, emergency, and security procedures.

Respond to overnight emergencies, guest incidents, and operational disruptions in accordance with established procedures; coordinate with Security, Engineering, and other departments, notify the appropriate on-call leader, and document incidents and follow-up needs.

Maintain confidentiality of guest and company information.

Qualifications Minimum 2 years of hotel front office or night audit experience required.

Previous supervisory or leadership experience preferred.

Experience with hotel property management systems (OnQ experience preferred).Strong understanding of hotel accounting, auditing, and cash handling procedures.

Excellent communication, problem-solving, and organizational skills.

Ability to work independently with minimal supervision.

Proficiency in Microsoft Office, including Excel, Word, and Outlook.

Ability to multitask in a fast-paced luxury hospitality environment.

Physical Requirements Ability to stand or walk for extended periods.

Ability to lift up to 25 pounds occasionally.

Ability to use computers…