Housekeeping Facilities Manager

Housekeeping Facilities & Projects Manager

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Fairmont Chicago, Millennium Park has been a beacon of luxury hospitality in the heart of the Windy City, consistently creating unforgettable experiences for our guests.

Our hotel boasts 686 spacious guestrooms and suites, including 83 newly renovated Fairmont Gold accommodations, complete with an exclusive lounge. Beyond our guestrooms, we feature over 60,000 square feet of versatile meeting and event space. Here, our incredible events, banquets, culinary teams orchestrate everything from major conferences and corporate events to elegant galas and milestone celebrations. Our culinary outlets are equally impressive, highlighted by our signature restaurant, Toro by Chef Richard Sandoval, which offers vibrant Latin cuisine, complemented by our classic day-to-night Lobby Bar.

Our mission is to create unparalleled luxury experiences, perfectly balancing the serenity of Chicago's iconic parks with the city's vibrant pulse. We believe in the power of connection—between people, place, and purpose. Our core values of authenticity, inclusivity, integrity, and respect guide us daily, fostering a welcoming environment where every team member and guest feels seen, valued, and inspired.

We connect our guests to the true spirit of Chicago through genuine care, thoughtful hospitality, and refined comfort, providing an elevated escape. This commitment extends to our employees, as we are dedicated to building rewarding careers and fostering professional growth within our community.

The Housekeeping Facilities & Projects Manager is responsible for the condition, organization, functionality, and appearance of Housekeeping-controlled areas and departmental assets throughout the hotel. This position oversees public-area and overnight cleaning operations, coordinates preventive maintenance and equipment repairs, manages special cleaning projects, and ensures facility concerns are documented, prioritized, followed through, and verified upon completion.

The manager works closely with Engineering, Security, Purchasing, outside vendors, and hotel leadership to minimize equipment downtime, address recurring facility concerns, and maintain safe and efficient Housekeeping work spaces. The ideal leader is visible in the operation, highly organized, comfortable holding employees accountable, and persistent in following open items through completion.

Facilities Inspection and Follow-Through

• Conduct scheduled inspections of guestrooms, public areas, Housekeeping back-of-house areas, and departmental work spaces.
• Identify maintenance, cleanliness, organization, safety, and appearance concerns; submit detailed work orders and maintain a centralized tracking log.
• Prioritize concerns based on guest impact, employee safety, operational urgency, and room availability, and maintain clear status updates.
• Follow up with Engineering and other responsible departments until work is completed, then physically verify the result.
• Track recurring facility concerns, recommend longer-term corrective action, and coordinate the timely return of guestrooms or areas that are unavailable.

Housekeeping Equipment and Asset Management

• Maintain an accurate inventory of Housekeeping equipment and operational assets.
• Oversee the condition and availability of vacuums, carpet extractors, floor machines, carts, bins, radios, mobile devices, keys, rollaway beds, and related equipment.
• Establish preventive-maintenance…