Turn Down Attendant

Location:

Hotel Arista

Department:
Housekeeping

Reports to:

Housekeeping Manager

Status:
Hourly Non-Exempt

Compensation Range: $18.00/hr Starting Rate, $18.00 - $20.00 Compensation Range

Age Requirements:
Must be 18+

Additional Requirements:

Must have open availability to work any day, 2pm-10:30pm.

The Room Attendant / Turndown Attendant maintains the cleanliness, presentation, and comfort of guest rooms while delivering Hotel Arista’s elevated service standards. This dual-role position performs checkout and stayover cleaning, assigned housekeeping projects, and evening turndown service in designated rooms. Attention to detail and thoughtful presentation help create a welcoming and effortless stay for every guest.

• Clean assigned checkout and stayover rooms to Hotel Arista standards; make beds, change linens as required, replenish towels, and restock guest amenities.
• Clean and sanitize bathrooms, showers, tubs, sinks, toilets, mirrors, guest room surfaces, refrigerators, coffee/tea makers, cups, and glasses; dust furniture, vacuum carpets, and maintain hard flooring.
• Replenish toiletries, coffee and tea amenities, bottled water where applicable, and other designated guest supplies.
• Inspect rooms for cleanliness, presentation, missing items, damage, and maintenance concerns before reporting completion and updating room status through the designated system.
• Report rooms that cannot be serviced, maintenance issues, damaged furnishings, unusual conditions, and lost-and-found items according to hotel procedures.
• Respect guest belongings, privacy, room-access and security procedures, and Do Not Disturb or refused-service instructions.
• Keep carts, closets, linen storage, supplies, and equipment clean, organized, and properly stocked.
• Follow chemical handling, sanitation, safety, recycling, and green-cleaning procedures; use required protective equipment and safety devices and promptly report safety or security concerns.

• Perform evening turndown in designated rooms, including Gran Luxe rooms, VIP rooms, and other rooms assigned by management.
• Turn down bedding, arrange pillows, close curtains or drapes, and prepare the room for the guest’s return.
• Refresh the room as needed by removing trash, straightening the space, and addressing minor cleanliness concerns.
• Place approved evening amenities, including designated chocolate and personalized turndown card; present robes and other amenities according to room standards.
• Replenish complimentary bottled water and refresh tea, coffee, towels, and other designated supplies as needed.
• Check bathroom and vanity presentation, record completed service, and communicate rooms requiring follow-up or unable to be serviced.
• Complete service within the designated window, generally 4:00 p.m. to 6:30 p.m. or as directed, while following guest privacy and Do Not Disturb procedures.

Room assignments are based on room type, service type, allocated time, and scheduled working hours. For productivity calculations, 1 credit = 22.5 minutes.

King

1.00

1.50

0.25

0.25

Double / Queen

1.25

1.75

0.25

0.25

Suite

1.50

2.00

0.50

0.50

Turndown service is credited between a range of 0.25 to 0.50 credit per room. The table above lists the service credits used for assignment and productivity tracking.

• Productivity Standard and Incentive Program
• Standard productivity: 2.67 credits per working hour. The standard full assignment is 20 credits in 7.5 working hours (within a scheduled 8.5-hour shift).
• Incentive: $5.00 for each credit completed above the productivity target, including fractional credits, subject to the guidelines below.
• Example:
  If an associate completes 20 credits…