Overnight Front Office Operations Manager - Waldorf Astoria

Waldorf Astoria is looking for an Overnight Front Office Manager to join the team in Chicago's Gold Coast!

Recognized as one of the Best Hotels in the World and in Chicago with the Top Hotel Spa in the U.S., the AAA-Five-Diamond, Forbes 4-Star Waldorf Astoria Chicago is nestled in the prestigious Gold Coast neighborhood among the famed Oak Street retailers and beach, Rush Street restaurants and nightlife, and The Magnificent Mile. Reminiscent of the grand Parisian hotels of the 1920s, this luxury hotel features 215 rooms, over 5,000 square feet of meeting space and 4 food and beverage outlets.

This includes a restaurant, 2 bars, and in-room dining.

At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.

Want to learn more? Hotel Website , Facebook , Instagram

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Overnight Front Office Operations Manager
, you’re not just overseeing daily front office operations - you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

• Manage daily front office operations:
  Oversee Front Office activities including guest service, registration, room inventory, and adherence to policies and standards
• Monitor and elevate service:
  Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
• Implement revenue initiatives:
  Promote hotel services and execute up-selling tactics to drive room occupancy and revenue growth
• Facilitate team knowledge:
  Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Delight our guests:
  Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
• Inspire and develop the team:
  Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests - we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay - we’re a great place to work.

At Hilton, the hospitality we're known for doesn’t end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including:

• Incredible travel perks
  - Enjoy 110 nights…