Manager, Services; Rogers Place

Job Category: Service & Hospitality

Requisition Number: MANAG
009512

• Full-Time
• On-site

Showing 1 location

60631-Rogers Place - Admi | 60631
300  AVENUE
EDMONTON, AB T5J 0H6, CAN

About Us: This is an exciting opportunity to be at the heart of Rogers Place, a dynamic venue that hosts some of the biggest events in sports and entertainment.

As part of ICE District Hospitality, you’ll be empowered to shape the food and beverage landscape within Rogers Place while working alongside a passionate and supportive team. From NHL hockey games to concerts and high-profile special events, we are passionate about delivering exceptional food and beverage experiences for our partners and guests. Our success is driven by strong leadership, operational excellence, and a collaborative, people-first culture.

ICE District Hospitality perks! Partner Incentive Bonus and Playoff Bonus program, heated underground parking, staff events and various incentives

Compass Benefits: 3 weeks vacation, excellent healthcare benefits (effective day 1, RRSP matching plan)

Job Summary: The Manager, Premium Services oversees the day-to-day food and beverage operations of a designated areas, including in-seat services, premium club locations and a buffet restaurant. This leadership role is responsible for executing standards of service, driving operational excellence, and supporting departmental goals across staffing, training, financial performance, and guest experience. The successful candidate plays a strategic role in mentoring assistant managers and supervisors and helping shape the guest experience across premium spaces.

Responsibilities:

• Oversee daily operations and ensure consistency in service delivery
• Collaborate with the Director of Premium and Executive Chef on menu development, service innovation, and revenue-generating opportunities
• Champion values and culture in day-to-day leadership and staff engagement
• Introduce new and unique concepts to support the evolving needs of premium guests in a fast-paced sports and entertainment venue
• Execute show quality standards at all times and support all company initiatives
• Maintain strong relationships with clients, guests, and internal stakeholders; actively collect and act on guest feedback
• Ensure all safety, sanitation, and security standards are maintained in accordance with regulatory and company guidelines
• Responsible for meeting food and labor cost targets; analyze sales data and develop strategies to meet revenue goals
• Hire and schedule hourly team members to meet event needs while maintaining operational efficiency
• Train, develop and performance manage team members (includes menu knowledge, guest interaction, and hospitality standards)
• Plan and lead team meetings, daily pre-shift huddles, and post-event reviews
• Manage day-to-day activities while maintaining the highest standards of food, service, and guest satisfaction
• Adhere to uniform standards and job specific standard operation procedures
• Other duties as assigned

The Qualifications

• Minimum 3 years related experience in a similar management role, preferably in a food and beverage or hospitality field
• Restaurant management experience is considered a strong asset
• Exceptional verbal and written communication skills
• Must be able to stoop, bend, and perform extensive standing and walking (including stairs) throughout the shift given the nature of work environment
• Must be flexible with schedule, able to work different shifts, evenings, weekends, and holidays

What’s in it for you?

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with…