HR Manager

Brightpoint invites you to join our team of mission-driven staff who share a common vision: an equitable world where all children and families thrive in strong communities. As a leader in the human services sector for 140 years, we aim to advance the well‑being of children by investing in families and strengthening communities through data‑informed, collaborative, and preventative solutions.

The HR Manager - Employee Experience serves as a trusted advisor and partner to Brightpoint’s leadership and staff on human resources and culture issues. Manages initiatives, processes, and procedures related to employee engagement, B&E (Belonging & Engagement), talent acquisition and management, performance management, employee relations, employee benefits, compensation, human resources policy implementation, and workforce planning.

• Supervises, manages workload, and monitors performance of Human Resources Business Partners, Human Resources Generalists, Human Resources Benefits Associate, and other staff as assigned. This includes hiring and training staff, implementing the organization’s personnel policies and practices, approval of timecards, performance appraisals, performance improvement plans, leaves, promotions, salary changes, terminations, and documentation of all personnel actions.
• Coaches leaders/supervisors on recruiting practices, employee performance management, talent strategies, and effective management of employee relations.
• Works closely with leaders/supervisors and employees to improve work relationships, increase job satisfaction, build morale, and increase productivity and retention.
• Oversees and manages resolution of employee relations issues, including providing consultation to Business Partners as they coach supervisors on Performance Improvement Plans and terminations and working directly on more complex cases.
• Analyzes and interprets results of exit surveys, reports of reasons for resignations, and recent employee relations issues to determine trends, identify issues, and develop solutions.
• Oversees the discrimination and harassment claims process, including investigations, mediation, and conflict resolution; provides coaching and training when necessary.

• Manages and oversees hiring processes.
• Manages the development of job descriptions.
• Assigns salary grades and exempt/non‑exempt status to job descriptions.
• Oversees the posting of open positions.
• Oversees the interviewing and reference checking processes.
• Approves salary offers and conditional employment.
• Ensures the effective use of the hiring and onboarding portions of the human resources information system (HRIS).
• Manages new employee onboarding activities.
• Networks through industry contacts, associations, social networks, and employees to identify and recruit qualified candidates.
• Manages the recruitment budget and approves expenditures for job posting sites, advertising, and other employment marketing sources.
• Manages the recruitment platform of the human resources information system (HRIS) system, including maintenance, upgrades, and troubleshooting.
• Updates salary scales to reflect changes in minimum wage laws, funder contracts, and other requirements.
• Researches trends in salaries in the industry and recommends changes to the salary scale to the Director.
• Produces reports and analytics as needed.

• Leads the annual open enrollment process for employee benefits.
• Manages the contract for the Family and Medical Leave Act (FMLA) process.
• Oversees Americans with Disabilities Act (ADA), and FMLA, administrative, and other leaves of absence and manages more complex cases.
• Manages the unemployment claims resolution process, including overseeing a contractor, ensuring that claims are addressed and information is provided promptly, and testifying when needed.
• Ensures compliance with and timely reporting, as required, for all federal, city, and state employment laws, such as EEOC, FLSA, OSHA/Workers’ Compensation, FMLA, Title IX, and ADA.
• Maintains current knowledge of federal, state, and local human resource laws…