People & Culture Business Partner

Be Part of Our Next Chapter

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example:
If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

As a People and Culture Business Partner for North America, you will be a hands‑on driver of HR excellence and a go‑to partner for leaders and employees. You will have key responsibility for being an effective consultant to leadership and employees with full cycle employee lifecycle changes, including internal mobility, workforce planning, apply and improve policies, procedures and SOPs while handling day‑to‑day employee relations to ensure consistent, fair and compliant outcomes.

You will lead the effective implementation and delivery of a broad range of People and Culture initiatives, programs and projects, working closely with leaders and the wider P&C team to bring them to life with a close attention to follow‑through and accuracy. You will also collaborate and support organizational and leadership development, provide practical advice on a wide spectrum of HR matters, and contribute your perspective to global initiatives that shape how we work.

• Provide day to day HR consulting and coaching to leaders and employees on policies, procedures, SOPs and all aspects of the employee lifecycle, including performance, development, employee relations, leave and accommodations and immigration, while escalating complex wellbeing or fitness for duty issues appropriately.
• Support leaders in building high performing, inclusive teams through guidance on goal setting, individual development plans, performance conversations and managing performance concerns, ensuring performance documentation is complete, timely and aligned with policy.
• Coordinate performance and talent processes for assigned groups, including performance review cycles, calibrations, promotion discussions and translation of engagement survey results into clear action plans with tracked follow‑through.
• Support annual salary review and bonus processes, advise on offers, promotions and pay adjustments within established guidelines and partner with Organizational Development on job evaluations, job leveling and market pricing aligned with global job architecture.
• Maintain high data integrity across HR systems by accurately processing employee lifecycle and workforce changes, talent acquisition requisitions and mobility and immigration actions, and support core P&C metrics that highlight trends, risks and opportunities.
• Support accurate and timely payroll inputs for North America and manage offshoring partnerships to ensure accurate and timely pay, compliance with local…