People & Culture Operations Specialist

Be Part of Our Next Chapter

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example:
If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family‑owned business and the innovative spirit of a start‑up, both which fuel our purpose –
Creating Connections. Empowering Partnerships. Always Evolving
. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over‑achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

The NAM P&C Operations Specialist serves as the operational backbone for the NAM People & Culture team, managing HR and TA transactions, data and systems to keep the employee lifecycle running smoothly. This role maintains NAM’s HRIS and ATS data integrity, workforce planning, SOP and P&C resource library maintenance, helps to coordinate interviews, leads onboarding, supports employer branding and immigration and contractor tracking, and helps deliver key People & Culture programs and communications across North America.

• People data and systems integrity
• Own accurate, complete, timely HRIS and ATS data so reports, analytics and workforce insights are reliable for leaders, payroll and global partners.
• Workforce planning and headcount transparency
• Keep North America headcount and open roles current so workforce planning tools reflect reality and support scenario modeling, hiring needs and budget impacts.
• Employee lifecycle operations
• Process hires, moves, exits and changes correctly and on time to deliver a predictable, compliant experience for employees, leaders and partners.
• Onboarding and early experience
• Lead operational delivery of new hire and new leader onboarding so joiners have a coordinated, well‑prepared start that supports engagement, ramp up and retention.
• Candidate and hiring manager experience
• Support organized, professional recruiting, ensuring scheduling, communications and system updates reflect Coates’ brand and make it easy to engage.
• People & Culture program execution
• Convert annual P&C programs (performance, goals, salary, bonuses) into clear timelines, communications and system readiness so leaders can execute.
• Knowledge, resources and SOPs
• Maintain current SOPs and HR fundamentals with Global P&C to improve clarity, self‑service and consistent application of People & Culture policies and processes.
• Compliance, risk and recordkeeping
• Track immigration, contractor, offshoring and safety related records for Chicago and with Toronto to support compliance, audits and responsible risk management.
• Employer brand support
• Partner with Global Brand Team to keep North America talent platforms current and aligned with Coates’ employer brand.
• HR Advisor coverage
• Serve as back up to HR Advisor.

• Communicates clearly and promptly with stakeholders, giving concise updates on status, risks and next steps.
• Builds trust and credibility quickly by being reliable, accurate, transparent and following through.
• Collaborates…