People & Culture Operations Specialist

People & Culture Operations Specialist –
Coates Group

The NAM P&C Operations Specialist serves as the operational backbone for the People & Culture team in North America. The role manages HR and TA transactions, data and systems to keep the employee lifecycle running smoothly while maintaining data integrity, workforce planning and program execution.

• Maintain People & Culture data and systems integrity – keep HRIS and ATS data accurate, complete and timely.
• Workforce planning and headcount transparency – keep headcount data current and support scenario modeling, hiring needs and budget impacts.
• Employee lifecycle operations – process hires, moves, exits and changes correctly and on time.
• Onboarding and early experience – lead operational delivery of new hire and new leader onboarding.
• Candidate and hiring manager experience – support organized recruiting, scheduling, communications and system updates.
• People & Culture program execution – convert annual P&C programs (performance, goals, salary, bonuses) into clear timelines, communications and system readiness.
• Knowledge, resources and SOPs – maintain current SOPs and HR fundamentals with Global P&C.
• Compliance, risk and recordkeeping – track immigration, contractor, offshoring and safety related records for Chicago and Toronto.
• Employer brand support – partner with Global Brand Team to keep North America talent platforms current.
• HR Advisor coverage – serve as backup to HR Advisor.

• Communicate clearly and promptly with stakeholders.
• Build trust and credibility quickly by being reliable, accurate, transparent and following through.
• Collaborate effectively across P&C, Finance, Payroll, IT and leaders.
• Takes ownership for data quality, processes and deliverables, using sound judgment and discretion with confidential information.
• Spot opportunities to improve, suggesting practical changes that simplify processes, tools and user experience.
• Stay organized and calm under pressure, adapting quickly and explaining systems in simple terms.

• Bachelor's degree in HR, Business, Psychology or related field, or equivalent education and experience.
• 3‑5 years in HR operations, coordinator, generalist or TA operations roles, ideally across multiple sites or countries.
• Hands‑on experience with HRIS and ATS use for data entry, reporting and basic configuration or troubleshooting.
• Strong Excel, PowerPoint and Microsoft 365 skills, plus collaboration tools such as Teams, SharePoint, Asana or similar.
• Proven success in fast‑paced, high‑volume environments with changing priorities while maintaining data quality and meeting SLAs.
• Experience processing HR lifecycle transactions from hire through termination and resolving related issues.
• Experience supporting annual HR or P&C cycles such as performance reviews, goal setting and merit or bonus processes.
• Use of HR data and analytics to identify trends, improve processes and inform recommendations.

Salary: $75,000 – $85,000 per year.

Annual market‑competitive bonus program and the Thrive Program, which includes flexible work options, dedicated wellness time (virtual yoga, meditation, global wellness day) and a “Give Back Day.”

Coates Group is an industry leader that has won awards and set records, including two Australia Good Design Awards and the largest hardware deployment in Quick Service Restaurant history. We focus on rapid career advancement, diversity, inclusion and innovation.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).