Case Specialist

Our client, a leading organization in the financial services industry, is seeking a dedicated and detail‑oriented Case Specialist to join their team. As a Case Specialist, you will be an integral part of the Arbitration Support Department, supporting the arbitration and case management processes. The ideal candidate will demonstrate strong analytical skills, excellent communication abilities, and a proactive approach to case handling, which will align successfully within the organization.

Job Title: Case Specialist
Location: Chicago, IL (Hybrid - 3 Days Onsite)
Job Type: Contract
Pay Range: $30/hr W2

• Responsible for case intake, including preparing cases for service by analyzing initial pleadings, as well as analyzing and processing subsequent pleadings such asanswers, counterclaims, cross claims, and third-party claims.
• Process initial claims, draft deficiency notices for deficient claims, and manage reservice of claims if original service is unsuccessful.
• Determines proper panel composition, generates and updates arbitrator lists, reviews arbitrator information for conflicts, removes conflicted or unavailable arbitrators, and processes new or additional lists as needed due to panel composition changes.
• Responsible for responding to inquiries, both verbally and in writing,on arbitration policies and procedures,pleadings, case status, assessment of fees, and the ODR Portal.
• Monitor case‑related reports to ensure compliance with deadlines and expectations, maintaining all service level agreements.
• Conducts and processes financial review of settled/withdrawn cases and hearing awards, reviews incoming submissions, and closes cases within expected timeframe.
• Monitor case‑related reports to ensure compliance, maintain motions calendar, solicit responses, and prepare documentation for timely submission to arbitrators, making recommendations for administrative motions and substantive issues.

• Bachelor's Degree with at least 1-2 years of related experience in a legal environment.
• Ability to utilize electronic docket management systems and portals effectively for case documentation.
• Demonstrates effective customer service with excellent written and verbal communication skills.
• Strong organizational and analytical skills to manage case processes efficiently.
• Proactive approach to prioritizing work and collaborating with team members and management.
• Attention to detail to ensure accuracy in case processing and fee assessments.

• Opportunity to work in a dynamic and supportive environment focused on professional growth.
• Engagement with a diverse team committed to excellence and integrity.
• Access to comprehensive training and development resources.
• Participation in a company that values diversity and inclusion.
• Potential for career advancement within a reputable organization.

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
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Business Travel Insurance
• 401(k), Plus Match
• Weekly

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About Manpower Group, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast‑changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands –
Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 Manpower Group was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in‑demand talent.