Sr. Manager, HR Shared Services

HQC UNITED GROUND EXPRESS - 11555 W TOUHY AVE CHICAGO, IL 60666

$125,000 - $135,000

Position Summary

The Senior Manager, HR Shared Services provides strategic leadership and operational oversight across a broad portfolio of Human Resources functions, ensuring the organization delivers consistent, efficient, compliant, and employee-focused HR services.

The Senior Manager provides leadership and direction to a diverse team spanning Labor Relations, Talent & Organizational Development, Benefits, HR Operations, Legal Support, and HRIS
, creating alignment across functions while driving continuous improvement and operational excellence.

How You Will Make an Impact

• Provide strategic leadership and day-to-day oversight for the HR Shared Services organization, including Labor Relations, Talent & Organizational Development, Benefits, HR Operations, Legal Support, and HRIS.
• Establish clear priorities, operating rhythms, service expectations, and accountability across the Shared Services team.
• Build strong partnerships across HR and the broader organization to ensure HR services are integrated, responsive, and aligned with business needs.
• Identify opportunities to streamline, automate, and standardize HR processes while improving the employee and leader experience.
• Lead the development and implementation of scalable HR processes, policies, programs, and infrastructure to support organizational growth.
• Ensure HR practices and processes are administered consistently and in alignment with applicable employment laws, regulations, company policies, contracts, and collective bargaining requirements.
• Partner with Legal and Labor Relations leadership to identify and mitigate employee relations, compliance, labor, and organizational risk.
• Oversee HRIS strategy and data integrity, ensuring systems effectively support HR programs, reporting, analytics, and business decision-making.
• Partner with HRIS and HR Operations to improve data quality, reporting capabilities, workflow automation, and system utilization.
• Provide oversight of benefits administration and employee support, ensuring programs are effectively communicated, compliant, competitive, and aligned with organizational priorities.
• Support Talent & Organizational Development strategy, including leadership development, onboarding, performance management, succession planning, and talent programs.
• Use HR data and analytics to identify trends, inform decisions, and proactively address organizational opportunities and risks.
• Lead cross-functional HR projects and enterprise initiatives, including system implementations, organizational changes, acquisitions, integrations, policy changes, and process transformations.
• Develop and maintain strong relationships with senior leaders and serve as a trusted HR advisor on complex, cross-functional matters.
• Coach, develop, and hold direct reports accountable for performance, collaboration, execution, and service delivery.
• Create a culture of collaboration, continuous improvement, accountability, and customer service within the HR Shared Services team.
• Ensure appropriate documentation, controls, processes, and governance are in place across HR Shared Services.
• Identify emerging HR trends, technology opportunities, and industry practices that can improve organizational effectiveness and employee experience.
• Support broader HR strategy and organizational priorities as a member of the HR leadership team.

Areas of Oversight

The Senior Manager will provide leadership and oversight across the following functions:

Labor Relations

• Labor relations strategy and partnership
• Collective bargaining and contract administration support
• Grievance and labor issue management
• Employee relations partnership
• Labor compliance and risk mitigation

Talent & Organizational Development

• Leadership and manager development
• Performance management
• Talent and succession planning
• Onboarding and employee development
• Learning and development programs
• Benefits administration and employee support
• Compliance and regulatory requirements
• Wellness and employee wellbeing programs
• Benefits communications and education
• Vendor and partner management

HR Operations

• HR service standards and process improvement
• HR reporting and operational metrics

Legal Support

• HR-related legal coordination and administrative support
• Employment documentation and compliance support
• Partnership with internal/external legal counsel
• Risk tracking, documentation, and case management support

HRIS

• HR technology strategy and…