Senior Manager of Human Resources

Crowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, intellectual property, and transactional and corporate matters. The firm is internationally recognized for representing Fortune 500 companies in high-stakes litigation and government-facing matters, as well as its ongoing commitment to pro bono service and diversity, equity, and inclusion.

At Crowell & Moring, exceptional client service begins with exceptional people. We are committed to delivering responsive, high-quality, and professional service to our clients and to one another, while continuously elevating standards of excellence across every aspect of our work.

Job Summary The Senior Manager of Human Resources will serve as a key person in leading processes and initiatives related to key areas of human resources including retention of top talent, employee relations, employment compliance, and leadership coaching. The individual will be an adviser to management on employee related issues for Crowell & Moring collaborating directly with the General Counsel’s office when necessary.

The Senior Manager will serve as an advisor to senior leadership for multiple internal client areas/departments, as well as partners, across the firm. Additionally, the Senior Manager will assist in developing and delivering results for various HR department projects.

Job Responsibilities Leads initiatives to deliver on complex HR projects such as annual surveys, focus groups, HR training programs, talent recruitment and retention, performance evaluations, mentoring and sponsorship.

Provides advice and counsel to managers, supervisors and employees regarding human resources practices, policy and compliance with applicable employment laws.

Enforces management guidelines by preparing, updating, and recommending human resource policies and procedures.

Works closely with management and employees to improve work relationships, build morale, increase productivity and retention; responds to employee relations issues as appropriate.

Manages and resolves complex employee relations issues and leads effective, thorough, and objective investigations for matters involving both professional staff and lawyers. Documents issues and collaborates with labor and employment counsel and the general counsel’s office to report findings and recommendations.

Provides employee investigation subject-matter-expertise and coaching to staff in the human resources department.

Interprets and partners with HR team members in the administration of leave programs and policies in accordance with the applicable federal and state employment laws (FMLA, ADA, USERRA, Pregnancy Discrimination Act, etc.) for professional staff and lawyers. Provides subject-matter-expertise to human resources department staff on these matters.

Conducts exit interviews, works with HR Business Partners and HR Director to analyze data and make recommendations to the management team for corrective action and continuous improvement.

Project manages the firmwide professional staff evaluation processes.

Assists in evaluation of reports, decisions, and results of department in relation to established goals. Recommends and develops new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed.

Oversees leave management process and manages relationship with leave database service provider. Collaborates with the HR Coordinator and Attorney Resources department to ensure seamless integration of leave policies and other policies or programs that span across lawyers and professional staff. Supervises HR Coordinator/Leave Administrator as it…