IT Agile Program Manager - Corporate & ERP Systems

IT Agile Program Manager - Corporate & ERP Systems at Ahold Delhaize USA

Category/Area of Expertise: IT & Technology

Job Requisition: 431599

Address: USA-IL-Chicago-300 South Riverside Plaza

Store Code: Office of CIO - Project Management (5145438)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

The Agile RTE & Program Manager II - IT Agile PMO role will manage waterfall, Agile and hybrid programs. They have responsibility for financial management, scope management, risk management, dependency management, stakeholder management, and communication with exec leadership for their programs / ARTs. The role ensures execution of complex IT programs including full lifecycle execution, risks mitigating and communicating progress to all major stakeholders.

They may lead a small team of internal and external project managers / scrum masters. This role plays a crucial role in the Agile transformation, in that they will coach leaders, team and Scrum Masters in Agile processes and mindsets. This role should be able to pivot between program manager and RTE role and is able to work in bi-modal fashion.

Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC;
Quincy, MA;
Chicago, IL;
Carlisle, PA; and Scarborough, ME.

Applicants must be currently authorized to work in the United States on a full-time basis.

• Actively manage and deliver complex Agile and Waterfall programs of $20M or less while managing risks and issues to minimize scope, budget, and schedule impacts
• Partner with finance, project teams, and value stream owners to ensure all financial cadences (e.g., quarterly budgeting cycles, month-end closings, etc...) are supported by and aligned to portfolio financials.
• Ensure compliance to project delivery methods, tools, framework, and IT controls.
• Develop plans for resource allocation, timeline, and budget to develop an overall project plan.
• Collaborate with delivery teams and Project Managers of other, related projects, to map and plan for dependencies
• Outline and define clear deliverables, roles, and responsibilities for the team members to maintain clarity on requirements, through the creation of a project charter.
• Develop blueprints and roadmaps to lay down the possible failures and exceptions, to manage the risk and uncertainty associated with the launch of new solutions.
• Synthesize and implement technological projects that are customized to meet an organization's needs.
• Report progress, risk mitigation, and any updates to the initial resource, timeline, and budget plans to relevant stakeholders.
• Deliver the project while meeting the expectations of relevant IT and business stakeholders.
• Run periodic meetings to monitor and track progress of project execution ensuring KPIs are being met and adherence to standard procedures for its delivery (examples include following SLAs, timelines, budget, sourcing/ partnerships needed, vendor selection & onboarding, etc.) is maintained.
• Create and drive project dashboards reflecting weekly, monthly, quarterly, and annual status (as needed) to facilitate transparent and regular communication with stakeholders and focus on improving the operational performance of the project.
• Collaborate with other program managers and project managers in the process of balancing the interdependencies between the managed project and other projects to identify and plan for/ address these interdependencies
• Accountable for the managing of cross project related tasks needed to deliver the program
• Collaborates with the solution team to ensure adherence to release management practices on the program.
• Holds solution teams accountable for the development of the deployment and hypercare plan
• Assists the project manager in receiving the Go/No-Go Signoff and CAB/ TAB approvals
• Responsible for program level governance and managing stakeholder expectations
• Accountable for risk management - mitigation and resolution of risk and issues
• Lead the waterfall programs and help with Agile transformation
• Facilitate SAFe Lean-Agile processes and execution of a train.
• Facilitate ART events (i.e. PI Planning, key ceremonies) and assist team in delivering value.
• Drive continuous improvement and collaboration among ARTs
• Coach, guide and mentors project managers and scrum masters
• Mentors, coaches the Business Owners, Product Owners, Scrum Masters and teams to foster agile mindset and guides the teams on the continuous improvement path
• Support Scrum of Scrums coordination to gain visibility into team progress and any impediments/blockers.
• Assists as Product Management Teams and Agile Team…