Senior Manager: Practice Enablement and Adoption

Overview

Mayer Brown is an international law firm positioned to represent the world’s major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognized by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do. We are a collegial, collaborative firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realize their greatest potential all while supporting the Firm’s client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm.

If you enjoy working with team members whose defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Information Technology department in our Chicago, New York, or Washington, D.C. office, as a Senior Manager:
Practice Enablement and Adoption.

As the leader of the Firm’s Practice Technology Enablement team, this role extends the Firm’s IT mission into the heart of legal practice—ensuring that technology investments are fully leveraged, innovations are adopted, and lawyers and clients experience measurable benefit. They focus on uncovering operational pain points, unmet client needs, and opportunities for innovation, as well as driving the adoption and enablement of legal technology solutions across the firm.

The Senior Manager:
Practice Enablement and Adoption ensures that all practice innovation efforts are grounded in real-world legal practice and aligned with the firm’s strategic goals.

Reporting to the Assistant Director:
Practice Technology and Solutions, and partnering with the Senior Manager:
Practice Enablement and Adoption, they act as a connector: between practice groups and our technology delivery teams, between ideas and execution, and between emerging technologies and the Firm’s long-term strategy. They help identify opportunities, co-develop solutions for, and implement practice-specific transformation while streamlining and innovating the practice of law. The role will also be responsible for identifying, and collaborating to prototype, and implementing related technology.

While supervising members of the Practice Technology Enablement team, they will work closely with the other stakeholders, including and not limited to, those in IT, Knowledge Management, and Legal Risk Management departments to facilitate the smooth implementation of pilots and product launches of legal software tools and technology solutions. This role will be responsible for driving adoption of those solutions by leveraging usage data (tracked by Practice Solutions team) and coordinating various change management and adoption best practices.

The Senior Manager:
Practice Enablement and Adoption will be responsible for their team’s operations and budget. Responsibilities may vary and grow as the team matures and the role progresses.

Essential Functions:

• Understand Needs & Opportunities
  :
  Partner with lawyers, clients, and business services to map and evaluate current processes with an eye to identify where process improvement and technology can deliver greater value. Capture user stories, best practices, insights and maintain a knowledge base of lawyer challenges and opportunities
• Shape and Prioritize Initiatives
  :
  Support the Firm’s idea intake process by evaluating, scoring, and prioritizing ideas. Translate feedback into clear problem statements that IT and other business services can act on
• Enable Practice Transformation
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  Lead design thinking sessions, co-lead process improvement workshops, pilots, and rollouts in partnership with Practice Solutions team, and practice stakeholders to identify pain points and design innovative solutions
• Increase Awareness and Engagement
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  Develop targeted outreach through listening sessions, practice presentations, vendor days to increase lawyer…