Customer Engineer - Chicago, IL

Job Description

At Vertiv, we design, manufacture, and service the mission‑critical infrastructure technologies for vital applications in data centers, communications networks and commercial and industrial environments. We are the trusted Service Provider for 70%+ of Fortune 500 companies, including industry‑leading data centers and providers of colocation and cloud service.

• Vertiv is an industry leader in technology and services with a best‑in‑class customer service and safety culture.
• Company leaders have many years of hands‑on field service experience in this industry and many others.
• Tremendous focus is placed on employee technical and leadership development.
• Technical training takes place in our state‑of‑the‑art training academy or regional training center with a strong focus on immersive, hands‑on learning.
• Competitive benefits include company vehicle, smartphone, laptop, personal protective equipment (PPE), other tools of the trade, 401k, profit sharing, generous PTO/vacation, medical, vision, and dental.
• Abundant technical resources including 24/7 technical/factory support and online libraries of product documentation, work instructions, and self‑help troubleshooting guides.
• Company‑wide commitment to promoting a strong work/life balance.
• An employer of choice for veterans with technical backgrounds.

• Perform service tasks as assigned and per company policies and procedures.
• Work under direct supervision or independently based on training completion.
• Render on‑site and phone assistance to customers.
• Communicate with technical support on technical or procedural issues.
• Implement field change notices per published guidelines.
• Keep current on safety bulletins, field change notices, and service tips.

• Operate in a safe manner in accordance with published safety guidelines.
• Maintain and operate company vehicle in accordance with local laws and company policy.
• Wear appropriate PPE as per company guidelines.
• Adhere to work hours policy guidelines '14 hours rule'.
• Complete required Vertiv safety training assignments on time.
• Adhere to on‑site customer safety requirements when applicable.
• Report all work‑related accidents or injuries within 24 hours to the appropriate personnel.

• Complete accurate and timely administrative tasks (timecards, expense reports, mileage reports, service request task closure, service reports).
• Maintain individual inventory and perform cycle counts per company policy.
• Maintain company property (company vehicle, credit cards, PPE, test equipment, laptop, etc.) per company policies.

• Provide proper and adequate communication to internal and external customers.
• Provide estimated time of arrival where applicable.
• Complete scheduled maintenance documentation and provide to the customer and local office upon completion.
• Strive to provide a 'first time fix' for customers.
• Maintain customer satisfaction rates per company guidelines.
• Attend customer meetings as required.

• Maximize productivity by combining service opportunities.
• Complete all technical and administrative work efficiently and timely.
• Make technical and commercial decisions under pressure.
• Evaluate site and equipment for appropriate billing status.
• Maintain productive utilization rate per company guidelines.
• Adhere to company dress code and safety regulations.
• Meet or exceed on‑site response time requirements for each customer.
• Understand and comply with company startup/escalation processes and procedures.
• Maintain proper and adequate level of internal communications.

• ASEET or AMEET certification, or progress toward it is preferred.
• 4+ years military experience in a related technical field.
• 2+ years of relevant industry experience.
• Communicate professionally and respectfully in both written and verbal forms.
• Manage time effectively, prioritizing technical and administrative tasks.
• Collaborate with peers, customers, suppliers, and leadership.
• Complete administrative tasks (report writing, time entry, expense reporting, material debriefing, inventory counting, etc.) promptly.
• Basic site evaluation…