Field Engineer

Must Have

• Desktop/Laptop Repair
• Laptop/Desktop server experience
• MAC OSX (preferably Ventura or Sonoma; Monterey also acceptable)
• Windows 10/11

• Customer Facing Service
• Windows 10/11 skills
• MAC skills

• This job req is subject to overtime discounts (0.95x exempt; 1.35x non‑exempt) and a 10% discount after six months of service.

• End Client:
Omnicom.

Compensation Notes — Bill rate and minimum pay rate are confidential and will be discussed during the interview process.

Must have AV skills in a professional setting — This role is for an AV Tech.

225 N. Michigan Avenue
Chicago, Illinois 60601

Contract type: 100% onsite at customer sites (non‑driving).
Positions: 1.
Shift: 8 am‑5 pm, Monday‑Friday, with after‑hours stand‑by.

Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service. Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

• Provides full Audio/Visual support for meetings, conferences, town halls, and client presentations.
• Takes complete ownership of onsite service activity.
• Performs advanced‑level maintenance on all products, including low‑complexity installation activities.
• Provides technical feedback on equipment, systems, and processes to improve overall service delivery.
• Familiarity with a variety of Audio Visual systems, including Room Kits and Cisco.
• Understanding of audio, internet, power, and lighting cables such as XLR, DMX, ¼ inch connector, Speakon connectors, 3.5 mm connector, IEC, cat‑5, cat‑6, true‑tone, etc.
• Proficient with audio DSPs, AV switches, DI, and AV extenders.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on improvement recommendations.

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Generally, 2–4 years’ experience in area of responsibility.